Financial Operations Associate

At Gaia, we’re addressing inequality in fertility treatment by offering the world’s first IVF insurance product, which predicts outcomes and insures against the risk of unsuccessful treatment. Our proprietary technology brings certainty to an expensive, complicated, opaque, but resolutely hopeful, space.

We are FCA regulated and trade on the Lloyd’s of London market as a coverholder of Beazley. We have raised $30 million in funding to date, and our Series A round at the end of 2021 was led by Atomico. We’re proud of our shared commitment to improving fertility care access. Learn more about our partnership

We are ambitious, brave, and hyper focused on our goal: to help build 5,000 families by 2025.

We’ve been operating in the UK, but we’re now launching in the US and we can’t wait for you to join us on this next chapter!
_________________________________________________________________________________________________
Our vision
What sets Gaia apart is our commitment to our mission: ensuring that everyone that wants to have a child should have a chance to try. The company’s founder, Nader AlSalim, realised how challenging the IVF process could be after he and his wife went through

IVF treatment to build their family. Today, Gaia helps people with more than financing and protection: Members get 6 sessions of complementary counselling, the opportunity to talk to an independent embryologist, access to support groups, and invites to in-person and online Member events.
_________________________________________________________________________________________________
The role
The FOA will be an integral part of our Operations team – working closely with our Head of Operations, Finance Associate and Member Manager. You will be wearing many hats across multiple part of our operations. We are an agile team within a dynamic organisation – this role will evolve as the needs of the team pivot. This is a remote role based in the Philippines.

Credit underwriting
– Assess prospects credit file and open banking information and apply Gaia’s credit policy to accept or decline them
-Daily communication with prospects to ensure profile completeness and open banking connections

Insurance underwriting
– Verify prospects’ health profiles (including age, diagnosis, chances of success, clinic prices) and Gaia rating calculation to
confirm insurance quotes
– Daily communication with prospects to ensure profile completeness and any further clarification needed
clinic payments
– Process invoices in our internal back-office: extract and categorise treatment data, compare with coverage, communicate any
discrepancy with the clinic and/or the member
– Process invoices in our accounting system
– Setup daily clinic payments

Membership management
– Send payment links for insurance premium payments
– Process membership change requests
– Send contracts for signature
– Loan management
– Recording new loan repayments into the Loan Management System
– Daily communication with prospect if any issue arises according our repayment policies
_________________________________________________________________________________________________
You’ll be a great candidate for this role if you

– Posses a Bachelor’s Degree or comparable work experience in financial operations, accounting and/or credit underwriting
– Have experience working with Excel, CRM (ideally Hubspot) and accounting system (ideally Xero)
– Are empathetic, our patients are going through IVF treatment which is stressful and can be overwhelming. You will need to
bear this in mind when communicating with them.
– Have strong interpersonal skills and feel comfortable communicating in English (verbal and written) – you’ll regularly liaise with
patients and your Gaia colleagues
– Are able to work autonomously. You will be our only employee in the Philippines, which means your work hours occasionally
do not overlap with the rest of the team’s.
– Are flexible to work core UK hours (UTC+01:00) 9 AM to 1 PM – in order to maximise overlap with our team in London.

The way we work

We’re a Series A startup with an incredible amount of work to do, it should be no secret that this is not an easy ride. We’ve created a supportive but challenging and demanding environment. You need to care, commit and enjoy being outside of your comfort zone. Those that do well are embody our Gaia 4s:

Be extraordinary at what you do
Drive or get out of the way
Them, not you
When in doubt, be brave