Company: Digital Flow Media
Job Location: Remote (must be available for EST working hours)
About Us
At Digital Flow Media, we thrive on innovation, media solutions, and driving our client’s success. As an ambitious media company, we continuously strive for excellence and aim to provide our clients with the highest level of service. We’re seeking a dedicated Filipino Virtual Assistant to join our team, one who is proficient in English and equipped with skills in customer service or sales.
Job Description
Digital Flow Media is seeking an exceptional Virtual Assistant to bolster our customer experience or amplify our outreach to prospective clients. This position calls for a high level of professionalism, superior administrative skills, and a friendly demeanour.
Responsibilities
For Customer Service:
Address customer inquiries via email, chat, and phone.
Uphold a high level of professionalism with customers, establishing a positive rapport with every caller.
Document and update customer records based on interactions.
Continually develop and maintain a knowledge base of our evolving products and services.
For Cold Sales Calls:
Identify leads and engage prospective clients via phone.
Clearly articulate our products and services to new and existing customers.
Document all call information in accordance with standard operating procedures.
Consistently maintain a high level of professionalism and rapport with every potential customer.
Requirements
Must be a native Filipino with fluency in English.
Prior experience in customer service, sales, or other related fields is preferred.
Demonstrated ability to prioritize and multitask.
Excellent verbal and written communication skills.
Positive and professional demeanor.
Proficiency with computers, particularly CRM software, and robust typing skills.
Must be available to work from 11am to 8pm EST.
Benefits
Competitive salary based on experience.
Performance-based bonuses.
Opportunities for professional growth.
The comfort of working from home.
To apply, please submit your CV along with a cover letter highlighting your relevant experience and why you would be a perfect fit for our team.
Note: Be prepared to provide a portfolio or examples of your work during the application process.
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Name: Davis Pham
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