Please read this job description very carefully because we are looking for someone VERY specific.
HUMBLE, HUNGRY, SMART, AND EMPATHETIC DIRECTOR OF FIRST IMPRESSIONS NEEDED FOR FAST-GROWING DOWNTOWN BOSTON PERSONAL INJURY LAW FIRM
Watch these videos please:
1. Who we are looking for: /273vVZkBvm0
2. Our unique culture: /share/04b53a16274f41cb80ef6a395c7864fa
3. Why our company is an awesome place to work: /
Vision Statement
Our vision is to be THE personal injury law firm with the happiest team members and the happiest clients in the entire country.
Mission Statement
Our mission is to help the greatest number of people in the community who believe as strongly as we do in the importance of great service, never playing games, always working hard, and consistently communicating openly and honestly.
We are seeking a bilingual (Spanish and English) who is HUMBLE, hungry and smart (high level of social and emotional intelligence) who is growth-oriented to add to our fantastic team and unique and special culture who will be our next rock star Director of First Impressions.
We are looking for someone who can work Monday – Friday for a combined total of 40 hours.
We want to hire someone who will be a superstar on a small team devoted to providing the best legal service possible to the Boston community. Your first responsibility (but far from your only) will be answering the phones.
We are looking for an exceptional individual who will be excited every time the phone rings, because it represents a chance to help the person on the other line.
I want the caller to “hear your smile” whenever you pick up the phone. AND, you need to be able to be sympathetic when people who are dealing with significant injuries and disabilities call in.
You will be the first point of contact when other attorneys, insurance adjusters, current clients, and others call in to the office.
Who we are:
Our firm culture has been built and is maintained by everyone committing to living our core values. These are:
1. 5-Star Customer Service, All Day Everyday
For us, providing the very best customer service to all people we serve is our highest priority. We strive each day to find new ways to deliver the very best customer service. The nearly 500 online reviews we have reflects the constant effort we put into giving our clients the very best experience possible.
2. Hard Working
We work hard each day because hard work is really important to us. I have always worked hard and I only hire people who share this same exact value. We as a team dedicate ourselves to putting our heads down and truly working hard for each and every client we serve. We earn our clients’ hard-earned trust by always being a law firm they can count on to do the right thing.
3. Good Communication
Our office believes good communication is critical for every successful attorney/client relationship. To accomplish this, we keep clients informed about their injury case each step of the way.
4. We Don’t Play Games
We believe in being honest and transparent with each other, and with our clients. We respect each other and our clients, but we do not accept ever any type of abusive behavior of any type. We tell the truth always.
5. Giving Back to the Community.
We believe we have an obligation to help our community since they have been so good to us. That is why we have partnered with different organizations around Boston that are helping to lift up those in our community that most need it.
Who You Are
This role is for you if you:
1. Are HUMBLE, hungry, and have a high level of social/emotional intelligence.
2. Feel empathy and genuinely want to help people that have been injured in an accident.
2. Are good at following checklists
3. Work hard and shows up to work on time.
4. Enjoy talking on the phone and helping people.
5. Have thick skin
6. Can handle calls efficiently and have strong time management skills.
5. Have an upbeat, can-do personality and a pleasant phone answering voice.
6. You are great with people (not just good). You can easily sympathize with them, and you are good at navigating tricky social situations tactfully.
7. You can keep your cool when someone else is freaking out.
8. You enjoy answering the phone every time it rings. It’s never an “interruption” to you; it’s an “opportunity.”
9. You are Internet and technology literate, and you would feel comfortable learning new systems.
10. You can “check your baggage at the door.” Basically, you’re capable of coming into work without bringing outside drama in with you.
11. You like to keep your work space clean and organized.
This role is NOT for someone that:
1. Not humble, hungry, and has a low level of social/emotional intelligence.
2. Is lazy and has trouble getting to work each day on time.
3. Is not comfortable on the phone.
3. Is disorganized and has a messy desk
4. Does not like to sell and feels uncomfortable selling.
5. Has a negative personality
If you are this rock star, please email your resume with the subject line “I am THE one!” to , and tell us why top-notice customer service is important to you. No phone calls please. We look forward to hearing from you.
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Company: Elder Mobility
Name: Christopher Earley
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