About Us
At Mad Mex we serve Australia’s best Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 Restaurants in Australia and growing, we’re driven by our passion for sharing the food and culture of Mexico with our customers every day.
About the role:
The purpose of this role is to assist in the co-ordination of the franchise recruitment for Mad Mex.
As the first point of call of Mad Mex Franchise recruitment the Franchise Recruitment Co-ordinator is a brand advocate, hospitable and excellent at immediately building trust and rapport. They ensure they efficiently screen franchise candidates, making assessments as to suitability and assist the Franchise Sales Manager in moving candidates through the sales process in a timely manner. They assist the Franchise Sales Manager in all aspects of administration for the Franchise Recruitment Process.
The Franchise Recruitment Co-ordinator works cross departmentally, staying up to date on business movements and ensures all stakeholders involved in the recruitment process play their part.
Key Responsibilities:
FRANCHISEE RECRUITMENT
– Utilise and manage the ZOHO CRM system
– Setting calls, meeting invitations and franchisee tours and assessments
– Field initial franchise enquiries via telephone within one business day
– Manage online enquiries, and provide and exceptional online and over the phone initial experience
– Ensure that all leads are followed effectively and with a sense of urgency so as to present a professional image to potential franchisees
– Work with the Franchise Sales Co-ordinator
– Conduct candidate screening including interviews, background checks, etc.
– Organises interviews with relevant Managers and teams as per the Franchise recruitment process
– Ensure professional and immediate communication between potential candidates throughout the approval process
– Liaise with key stakeholders (Franchisee, Operations, Training, etc.) as required to maintain an effective and efficient franchise recruitment process
– Work with Franchising Sales Coordinator
– Maintain files for all documentation related to franchise sales, including record keeping
– Maintain and organise all franchise sale support documents
– Remain vigilant in constantly looking for new and innovative tools/processes that may be developed to improve Franchisee Recruitment
– Actively participating in and facilitating team effectiveness
Qualification and Experience:
* Minimum 2+ years experience in call centre sales and virtual administration
* Friendly and outgoing personality to represent the Mad Mex brand to potential new Franchisees
* Minimum 2+ years experience in working within a CRM, managing a lead pipeline and record keeping
* Excellent attention to detail, efficiency and strong follow up
* Advanced communication and interpersonal skills
* Ability to work cross departmentally and understand all aspects of the Mad Mex business
* Rapport building and influencing skills with a relationship and service oriented approach
* Capacity to work independently with minimal direction and collaboratively in a team environment
* Intermediate experience with Microsoft Office Suite
Minimum PC Specifications:
– Stable Internet
– OS: Windows 10/11 or Mac OSX Monterey/Ventura
– Processor: Intel i5 8th Generation CPU or AMD Ryzen 5 3600
– RAM: 8GB
– Storage: 128GB
*PLEASE INCLUDE YOUR CV*
APPLY FOR THIS JOB:
Company: OutsourceAI
Name: Jesica Francisco
Email: