Freight Dispatcher

A freight dispatcher is a critical member of the logistics and transportation team responsible for coordinating and overseeing the movement of shipments and ensuring that they reach their destinations on time. Below is a detailed job description for a freight dispatcher:

Job Title: Freight Dispatcher Agent

Job Summary:
A freight dispatcher is responsible for managing the scheduling and coordination of shipments, drivers, and vehicles to ensure efficient and timely delivery of goods. They work closely with drivers, customers, and other logistics professionals to optimize transportation operations.

Key Responsibilities:

Scheduling and Routing:
Plan and schedule shipments, routes, and delivery appointments based on customer orders, shipment types, and delivery requirements.
Optimize route efficiency to minimize transit times and reduce fuel costs.

Driver Coordination:
Assign and dispatch drivers to specific shipments and routes.
Communicate instructions, schedules, and any special requirements to drivers.
Monitor driver progress and address any issues or delays.

Communication:
Act as the primary point of contact between drivers, customers, and other relevant parties.
Provide regular updates to customers regarding the status of their shipments.
Handle customer inquiries, resolve issues, and ensure customer satisfaction.

Documentation:
Prepare and maintain accurate records of shipments, including bills of lading, delivery receipts, and other required documentation.
Ensure compliance with all necessary paperwork and regulations.

Problem Solving:
Respond to unforeseen challenges and disruptions, such as traffic delays, accidents, or weather-related issues, to minimize service disruptions.
Collaborate with drivers to find solutions to logistical problems.

Qualifications:

High school diploma or equivalent; some college coursework or logistics training may be preferred.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using transportation management software and related technology.
Knowledge of transportation regulations and industry practices.
Ability to work under pressure and make quick decisions.
Problem-solving skills and adaptability to changing circumstances.
Prior experience in logistics, dispatching, or a related field is advantageous.

Work Environment:
Freight dispatchers typically work in an office or dispatch center environment, often with long hours and shifts that may include weekends and holidays, as transportation operations often run around the clock.

In summary, a freight dispatcher plays a crucial role in managing the logistics and transportation operations of a company. They are responsible for scheduling shipments, coordinating drivers, ensuring compliance with regulations, and resolving logistical challenges to ensure the efficient and on-time delivery of goods. Effective communication, organization, and the ability to adapt to changing circumstances are essential skills for success in this role.

Work Schedule:
|Six (6) days per week (Monday-Saturday)|
Shift 1
[9:00 A.M – 7:00 P.M (EST)]
Shift 2
[11:00 A.M to 9:00 P.M (EST)]

What our company offers:
-Paid Training
-Basic Salary
-Review Bonuses per month
-Salary increase (performance-based)

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