Enjoy flexibility and a rewarding career with My Freight VA, a fast growing Australian owned BPO specialising in the freight and logistics industry.
Our client is an international freight and logistics consultancy company providing discounted international and domestic services to small and medium sized businesses in Australia.
Although working from home you are part of a dynamic, collaborative team environment where continuous learning and personal growth are part of our business culture. This role involves taking inbound and making outbound calls to freight carriers plus responding to email support enquiries for our existing business customers.
We are looking for experienced freight & logistics customer support specialists that speak clear perfect English and have excellent phone manner. You must have a minimum 2 years experience working for a freight carrier such as DHL, UPS, Fed Ex etc, an established BPO or call centre with a freight and logistics client.
The ideal candidate is motivated, reliable, a self starter with high attention to detail that works well independently with limited supervision following structured systems and procedures. You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions to find solutions?for the customer.
Responsibilities:
As part of the customer support team you will interact with franchisees and customers alike to resolve general enquiries that may arise:
• Taking inbound calls plus making outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in google sheets etc
• Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
• Ability to take ownership of and work to resolve customer issues
• Proactively communicate with customers providing feedback on progress of inquiries
• Support other team members during unexpected high-volume request times
• Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations
Requirements:
• Minimum 2 years experience working for a freight carrier such as DHL, UPS, Fed Ex or broker My Freight Staff etc, or BPO call centre with a freight and logistics client.
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
Equipment Needed:
• Desktop or Laptop
• Dual monitor / second screen required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Microsoft windows genuine version
• Backup Internet
• Backup power
Wage: AUD$710 pmth to AUD$970 pmth / PHP 27,000 to PHP 37,000 pmth
inclusive quarterly and yearly bonuses for meeting set KPI’s
Benefits:
• Full time work from home role
• Day shift working Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leaves
• Australian national public holidays
• Birthday bonus day off
• Annual and quarterly performance bonuses for achieving set KPI’s
• Contributions towards Pagibig, SSS & Phil Health
• 13th Month pay
IMPORTANT: If this role sounds like your next career move then follow the link below and complete the Google form application ASAP.
/forms/d/e/1FAIpQLSefsvcWmZVBdwF4Smgc99j9d07YpsxCN6ckd-1X3qYMPtZBZA/viewform?usp=share_link
APPLY FOR THIS JOB:
Company: Outsourced Staff
Name: Darren Smith
Email: