Front Desk Virtual Assistant for a Physical Therapy Clinic

Job #11

Welcome to Rockstar Admin, where awesome people like you are the heart of everything we do!

Company Name: Rockstar Admin
Location: Remote (Philippines)

About Us:

We’re not your typical company – we’re a tight-knit family of elite individuals, and we’re stoked to invite you into our crew. Here’s the lowdown: when you join us, you’re not just getting a job – you’re becoming part of TWO families. Imagine working with us, the Rockstar Admin team, AND being an integral part of a top-notch Physical Therapy clinic.

But wait, there’s more! We’re all about structured leadership growth, and every week, we’ve got a 30-minute session lined up just for you. It’s not your average team talk – it’s an opportunity to develop skills that’ll make you a true Rockstar.

At Rockstar Admin, we’re big on vibes. We thrive on communication, accountability, and fostering a killer culture. We’re not just colleagues; we’re a squad working towards common goals, and we want you to grow and achieve big things in life.

Here’s the scoop: our goal goes beyond the office. We’re on a mission to build and strengthen families in the Philippines. When you come on board, you’re not just joining a company – you’re becoming part of a movement for positive change.

We’re always on the lookout for awesome people to join our team. But here’s the deal – we’re picky (in a good way). We’ve got a straightforward hiring process, and following instructions is key. We take it seriously, and if you’re not on board with that, you might miss out on some incredible opportunities. If you do not communicate back with us and do not follow directions we will put you on a list where you won’t be able to apply in the future, please just follow the directions.

We’re growing fast, and we’re genuinely thrilled you’re here. So, follow the instructions, be the Rockstar we’re looking for, and let’s make some waves together!

Follow the steps below or your application will NOT be reviewed….

Application Process How to Apply:

To apply, please share your updated resume and a Loom video.
Your Loom video must answer the following:
– Share something about yourself
– What do you like to do for fun
– What is an important skill/quality, a Front Desk Virtual Assistant should have
– Your detailed experience related to the job ad

This time is used for us to get to know you. Please make sure you are NOT reading from a script, make sure your camera and speaker are working properly and you look presentable and your background is also presentable (This is a pre-interview to get accepted to the group interview with other qualified candidates, this is your time to shine and stand out.)

If you do NOT follow our direct instructions for submitting, your application will NOT be considered.

Overview:

As a Front Desk Virtual Assistant with Insurance Verification experience, you will be a key member of our administrative team, contributing to the smooth and efficient operation of the company.

Key Responsibilities:

– Pre-Authorization Process
– Accurate data entry and management using Excel and Google Sheets.
– Providing exceptional phone customer service, including managing front desk inquiries and communications.
– Handling insurance authorization and verification processes
– Ability to explain Insurance Benefits
– Assisting with the management of electronic medical records (EMR).
– Assisting the Office Manager and Clinical Director in drafting and organizing documents regarding systems and protocols
– Additional administrative tasks as required, including front desk duties such as taking inbound calls and making outbound calls when needed
– Update billing systems with relevant authorization details.
– Capability to Handle Unpaid Claims

Qualifications:

– MUST speak fluent English.
– Proficiency in Microsoft Excel, Google Sheets, and electronic medical records (EMR) systems.
– Previous experience in front desk management, phone customer service, and insurance authorization.
– Clear and articulate English communication skills.
– Ability to be easily trained with a willingness to learn diverse administrative tasks.
– Demonstrated ability to work hard, both independently and as part of a team.
– Must be able to work hours varied between 8 am-7 pm PST for training and communication purposes.
– Eventually, the candidate will be trained to answer calls forwarded from our office phone during business hours.
– Experience in the healthcare industry, specifically in physical therapy, occupational therapy, or sports therapy is required.
– Willing to work on Pacific Standard Time timezone (PST)

Benefits:

– Competitive salary commensurate with experience.
– Health insurance coverage in the future
– Retirement in the future
– Opportunities for professional development and growth within the company.

Rockstar Team,
Thank you for following the directions to apply, we look forward to meeting you!