Front Office Coordinator – Virtual Assistant

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a highly organized and detail-oriented Virtual Front Office Coordinator to join our client’s Physical Therapy team. As the Virtual Front Office Coordinator, you will play a crucial role in ensuring the smooth operation of our client’s clinic by managing various administrative tasks and providing excellent customer service to patients.

Responsibilities:
Confirm patient appointments and manage the appointment calendar.
Handle patient inquiries via phone and email.
Maintain accurate patient records and ensure confidentiality.
Greet patients and provide directions within the facility.
Coordinate with medical staff to manage daily schedules.
Follow up with patients post-session to ensure satisfaction.
Verify patient insurance coverage and update patient files with insurance information.
Explain insurance benefits to patients and assist with insurance-related queries.
Liaise with insurance providers to clarify coverage details and track pending insurance claims.
Post payments to patient accounts.
Utilize Go High Level, Hellonote EMR, and Google G Suites efficiently (experience with these platforms is a plus).

Requirements:
Previous experience in a similar role, preferably in a healthcare setting.
Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Proficiency in using Go High Level, Hellonote EMR, and Google G Suites (or similar platforms).
Ability to work independently and remotely with minimal supervision.
Knowledge of medical terminology and insurance processes is advantageous.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!