Front Team Member – Medical Receptionist/Admin

We are looking for a medical receptionist to join our team. The position will mainly involve:
-answering incoming calls
-scheduling new appointments
-entering information into EHR

Preferred:
-Previous medical receptionist experience
-Salesforce experience
-Inbound and outbound phone experience

Must Have:
-Perfect spoken English
-Perfect written English

Due to the nature of this position, it is critical that spoken and written English are fluent. We will only be considering those candidates who complete the video clip as instructed below. Those who make it to the final round will be ask to join a Zoom meeting for the final interview. When you reply to this job posting, please include Job Posting 0312 at the end of the subject line.

Requirements to be considered for this position:
-Please send a video recording of yourself reading the entire script below. We will be used this to evaluate your spoken English.

Also, when you respond, please list out in the body of the email your specific experience working in a medical office along with references who we can call.

Only applicants who follow all the instructions listed in this posting will be considered. If you are unable to complete all of the requested items, please do not apply to this position as you will not be considered.

Thank you!

Video Script:

Mental illness in the United States continues to rise. In 2019 the National Institute of Mental Health reported that one in five adults lives with mental illness. As the result of the COVID-19 pandemic, people are under increased amounts of pressure and, in most cases, are isolated from their pre-pandemic support network. In a recent article, The Atlantic declared, “The mental-health crisis of the pandemic is real.” Individuals at all levels are being affected, including families. Since the pandemic began, twenty-four percent of parents have reported being diagnosed with a mental health disorder.
Despite how widespread mental illness is in America, misconceptions about mental illness continue to exist. Individuals with mental health conditions often feel stigmatized by others once they reveal their illness. When this happens, some people find a lack of understanding by family, coworkers, and employers.
The Silent Illness
Mental illnesses include several different conditions such as depression, anxiety, bipolar disorder, obsessive-compulsive disorder, and more. By applying biological psychology, which studies the relationship between psychological processes and the underlying physiological events, new and more effective therapies are becoming available for mental health patients. Diagnosing and treating, however, is dependent on individuals being willing to seek treatment.
Many people fear that seeking help will confirm that there is something wrong with them. This is because of the cultural stigma generated by the media, individuals, and society in general.
Due to the intense stigma attached to mental illness, it is a topic that is hidden and silenced. The silence surrounding it is what allows the stigma of mental illness to continue.