Full-time Client Success Manager / Client Relations Officer

We’re on the hunt for a Client Success Manager to join our growing team! This position is perfectly suited for someone who is proactive, excels in client services, and has a strong background in project management. As the primary liaison for our clients, you will ensure their utmost satisfaction by delivering exceptional service and seamlessly coordinating project timelines and details.

Your role will involve close collaboration with project managers, social media managers, and content managers to effectively oversee various projects and activities. You’ll be responsible for keeping clients well-informed and engaged, making clear and proactive communication a key part of your daily activities. Additionally, you’ll have the opportunity to demonstrate your initiative by identifying and upselling services that meet the evolving needs of our clients.

This role demands a strong customer focus and the ability to address client needs with confidence and fluency. If you’re ready to be a pivotal part of our team and drive client success, we would love to hear from you!

Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Coordinate and manage website projects from initiation through to completion, ensuring all client requirements are met.
• Schedule and lead meetings with clients during their business hours to discuss project updates, timelines, and resolutions of any issues.
• Act as the primary point of contact for clients, addressing any queries or concerns with promptness and efficiency.
• Collaborate with cross-functional teams to align project objectives and deliverables with client expectations.
• Monitor project progress and make adjustments as needed to ensure successful project completion.
• Provide clients with regular updates on the progress of their projects and any relevant changes in project scope or timelines.
• Continuously seek opportunities to enhance client satisfaction and deepen client relationships. Introduce and upsell additional services offered by the company that could benefit the client, aiming to expand our engagement with them.

Requirements:

• Proven experience as a Client Relations Officer or similar role; experience in project management, especially in website project coordination, is highly preferred but not required.
• Excellent communication skills, both verbal and written, with fluency in English.
• Strong organizational skills and the ability to coordinate multiple projects simultaneously while maintaining sharp attention to detail.
• Ability to work flexibly and accommodate client concerns within their business hours.
• Confidence and capability in building rapport and maintaining strong client relationships.
• A proactive approach to problem-solving and the ability to anticipate client needs.

Additional Qualities:

• A team player with a positive attitude, capable of handling client concerns with diplomacy and tact.
• High emotional intelligence to navigate various client personalities and situations.
• Technological proficiency.

Compensation and Benefits:

• Competitive salary with consistent bi-weekly payments.
• Flexibility in work hours, adhering to a structure that balances client needs and personal productivity.
• Fully remote work environment, allowing for a balanced lifestyle without the requirement for night shifts.
• All-expense-paid team building events and meet-ups to foster team spirit and collaboration.
•.Rewards and incentives for achieving key performance indicators, enhancing motivation and recognition of hard work.

This position represents a fantastic opportunity for an experienced professional who is passionate about delivering client success and driving project excellence. If you are a motivated individual looking for a role that offers both flexibility and rewards in a supportive environment, we would love to hear from you! Please apply through this link: Click to view/r/wbkkB1