Full-Time Customer Care & Admin Position

Interested in a full-time, 100% virtual job on the Career ACTivate team within customer support and admin?

Responsibilities: Email and phone support, billing, data entry, record keeping, social media messaging

Tech Required: extremely reliable internet & ability to hop on Zoom video chat

Skills Required: Very personable, great listener, great with email and phone, good at handling conflict, highly detail-oriented, comfortable with technology, excellent follow through

Time Commitment: Approx 35-40 hours/week on average (must be able to perform responsibilities 5-6 days/week, working typically 9AM-5PM Pacific), starting ASAP

Compensation: $4-$10/hour (negotiable based on experience)
If you are interested in this position please email Click to view with the subject line CSS/ [First Name Last Name]/ [Desired Hourly Rate] and answers to the following:

1). Bullet pointed list of your experience in customer service, sales, admin, and billing (it’s okay if you haven’t had experience in all of these).

2) Bullet point your experience (if any) in the entertainment industry. It’s okay if you haven’t had entertainment experience.

3). What is your desired hourly rate and why?

4). How many hours would you ideally like to work a week? Are you available to work M-F 9AM-5PM Pacific and sometimes on the weekend? For how long would you want to be on the Career ACTivate team?

5). (OPTIONAL) Bullet pointed list of why you feel like you’d add value to the Career ACTivate team if there’s anything else you haven’t already mentioned above.

6) How reliable is your internet? How often do you lose internet connection monthly?

7). Which, if any, of these systems are you proficient in: Asana, Acuity Scheduling, Keap/Infusionsoft, Kajabi, Zoom, Guru, Hiver, Google Drive, WordPress, Pabbly Connect, Zapier (it’s okay if you haven’t used these).

8). Scenario: A student (Margie) emails 3 days after our money-back guarantee deadline and says “Sorry I can no longer take the virtual class as I will be too busy to focus on the class. My mom has fallen sick and I need to take time to take care of her and need the money to help me fly to her side. Please refund my payment.”

Context: During the webinar Margie attended, Jona shared that the money-back guarantee deadline can not be extended for any reason.

Draft a response back to Margie.

9) On November 7th, 2023, a Momentum Client wants to upgrade their program to Acceleration.
Please calculate their remaining payment plan with the upgrade based on the program package details listed below:

Momentum Payment Plan:
$1497 deposit on their start date of July 1st and 11 equal monthly installments of $255 starting on August 1st = Total: $4,302

Acceleration Payment Plan:
$1897 deposit on their start date of July 1st and 11 equal monthly installments of $427 starting on August 1st = Total: $6,588
Their Yearlong program: July 1, 2023 – June 30, 2024

DEADLINE: ASAP (we are looking to hire someone who is a great fit ASAP)