Full-Time Customer Service & Administration Assistant (For A Dynamic Australian Education Company)

Do you love being organised and getting things done?
Do you like to learn and grow?
Do you want to help change people’s lives and be rewarded for it?

If the answer is yes, then this could be a great match for you!

If you are looking for a long-term, stable job, great team culture and ability to work from home with flexible hours in your own PHT time zone, then you are in the right place!

We are looking to grow our team; currently we have 18 staff (6 in the Philippines).

We invite you to become part of our dynamic and friendly team. Established in 2009, Authentic Education is an Australian company that provides personal development and business courses directly to adults that want to do what they love for a living. ????

YOU WILL BE JOINING A TEAM WHERE:
• We are team players
• We are self-motivated with a hunger for knowledge
• We possess a growth mindset and a “can do” attitude
• We have a desire to help others
• We are constantly improving the professional skills we possess
• We know that work is play and play is work
• We have an enthusiastic approach to finding solutions
• We are a living example of our work
• We are systemized and switched on

WHAT YOU WILL BE RESPONSIBLE FOR

This Customer Service & Administration Assistant role has a variety of meaningful and important tasks.

You will be mentored by your awesome manager and be responsible for:
• Reaching out to students such as to confirm their course attendance
• Supporting students with social media enquiries and email enquiries
• Assisting with the event processing, processing of enrolments and other ad hoc related tasks
• Working with the Australia based and Philippines team with administration tasks including updating the database and reports.
• A variety of other ad-hoc administration duties

SKILLS & EXPERIENCE REQUIRED
• Self-motivated “can do” attitude is a must
• Excellent communication skills to all internal and external stakeholders including well developed written English skills (ONLY apply if you have excellent English skills. You will be thoroughly tested throughout the interview process because we are looking for the right match)
• Minimum 3 years’ experience in an administration role, preferably working from home
• Good with computers and technology including Excel, Microsoft Word and running reports
• Comfortable with numbers. Proficient in basic maths, etc
• Strong organizational skills and time management skills
• Quick learner, loves to learn and grow
• High attention to detail and logical thinker
• Ability to keep confidentiality
• Customer Service experience is a bonus
• An interest in personal development or business education a bonus

PAY, PERKS & BENEFITS
• Salary will depend on skills and experience.
• Plus 13th month
• Free online training courses for you to promote your growth and development
• (normally sold for $1,500 USD)
• Flexibility in start and finish times, days off (note that you’ll will be required to work
• approximately 10 Sundays throughout the year in which you will have a day in lieu for)
• We love to look after our team here at Authentic Education, so every Friday you will also receive half the day off to do what fulfils you the most (work permitting)

=== HOW TO APPLY (PLEASE FOLLOW THESE STEPS CAREFULLY!!!) ===

• Please follow these steps carefully because we are looking for the right person and will
ONLY be considering applicants who follow these steps.

• In your application:
1. Please include a cover letter detailing:
– Why you would like to apply?
– What are your 3 best skills?
– What can you bring from your past experience to this position?
2. Please also attach your CV/Resume
3. Include a video link to your application answering the following questions. To upload your video, you can follow steps 1 and 2 of this link – Click to view/progress (you can ignore step 3 in the link).
– Are you working at the moment? If so, why are you looking to leave?
– What does your work look like in 5 years’ time?
– What makes you the best candidate for this position?

• We will start reviewing applications as they are received and will contact suitable candidates within 1-3 business days
• The position is available now with an option to start immediately

=== IMPORTANT INFORMATION FOR APPLICANTS ===

We understand how important it is to have a career and job. We reward team members very well who dedicate their full time, attention and effort into their role with an opportunity for growth.

Unfortunately, we cannot accept any applications from people who wish to consider us as a client. We are looking for a full-time team member, not an agency, freelancer or business owner. We will ask to install time tracking software in the probationary period of this role.

We look forward to seeing if this position is a great match for both of us 🙂

(If you would like to learn more about us, visit Click to view)