PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV’s and gaming monitors.
Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.
As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.
The role also requires relaying constant customer feedback to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.
Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.
Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.
Overview
– Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
– Work with customers in answering their queries via live calls, chats, and emails while providing the necessary support.
– Liaise with internal and external partners to ensure customer requests and transactions are fulfilled within an acceptable timeline.
-Maintain a high-quality service standard that falls in line with the company’s customer experience strategy
Data Entry and Management
Reputation Monitoring
Social Media Moderation
Internal and External Liaison
Customer Support
Tech Support
Conflict Management
Internet connection must be at least 30 – 40 MBPS for upload and download. The ping must be below 10.
The minimum device requirement is 8GB RAM with core i5.
Benefits:
GY differential pay.
PH holiday differential pay.
Incentives
Annual Bonus
Free Prism+ monitor after 6months
Salary increases after 3 and 6 months! (Depending on performance)
Great work culture!
Paid leaves after three months!
Interested applicants must submit their most updated resume here -> /prismplus/j/A8BB385B66/apply/
APPLY FOR THIS JOB:
Company: The Consultant Agency
Name: Jonathan
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