PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV’s and gaming monitors.
Being part of PRISM+’s elite team of customer service professionals entails an excellent problem solving, communication (both written and oral), and interpersonal skills.
As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or provide support as deemed necessary.
The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.
Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.
Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.
Overview
Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
Work with customers in answering their queries and provide them the necessary support.
Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.
Maintain a high quality service standard that falls in line with the company’s customer experience strategy
Data Entry and Management
Reputation Monitoring
Social Media Moderation
Internal and External Liaison
Customer Support
Tech Support
Conflict Management
Benefits:
GY differential pay.
PH holiday differential pay.
Incentives
Annual Bonus
Free Prism+ monitor after 6months
Salary increase after 3 and 6 months! (Depending on performance)
Great work culture!
Paid leaves after 3 months!
Interested applicants must submit their most updated resume here: /prismplus/j/A8BB385B66/apply/
No resume attached will not be accommodated.
APPLY FOR THIS JOB:
Company: Elevate My Business
Name: Jonathan
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