Full-Time Customer Support Representative (Guaranteed Payment)

== Please read the entire job post, or you will not be accepted ==

We are an international company, working with a remote team in the Philippines since 2008.

We are looking for a full-time customer support representative with experience in technical support to work 8 hours/day. That is 40 hours per week.

YOUR PAYMENT IS FIXED AND GUARANTEED. It means that you will be paid even if we don’t have much work (although most likely we will always have work for you).

YOUR PRIMARY ROLE is to answer our clients’ and prospects’ emails and website chats. We may require additional help with other administrative tasks if the need arises.

TIME SHIFT.
(US Market): 8 hours between 9am to 5pm EST. That’s 9pm to 5am in the Philippines.

MANDATORY REQUIREMENTS
1. Good and stable Internet connection
2. The candidate must be well-written/spoken in English, and comprehension is a must.
3. Blockchain and Crypto Knowledge are preferred.

ABOUT YOU
-Adaptability and Open-mindedness: You should demonstrate a willingness to embrace new ideas, technologies, and methods.

-Strong Problem-Solving Skills: The support role will often involve addressing complex technical issues related to blockchain and crypto. We need people with a proven ability to analyze problems critically, break them down into manageable components, and devise effective solutions.

-Technical Aptitude: You should be comfortable with technology and can quickly grasp the intricacies of new software and platforms.

-Customer-Centric Attitude: You should be genuinely interested in helping clients and providing them with the best possible solutions. Effective communication and empathy are essential traits to ensure customer satisfaction.

-Analytical Thinking: You should be able to dissect problems and customer inquiries, identify patterns, and draw meaningful insights.

-Creativity and Innovation: You should be able to think creatively and come up with unique solutions.

*To apply for this position, please write in the subject “Entire job description read, and I love blockchain (Name Surname).”

-Attention to Detail: Precision is vital, especially when dealing with technical matters. You must have attention to detail and are less likely to overlook critical information when diagnosing issues.

-Team Player: While the role may involve some individual tasks, being a team player is important, as collaboration with colleagues might be necessary to solve certain problems or improve processes.

-Continuous Learner: The world of technology, blockchain, and crypto is ever-changing. You should have a proactive attitude toward learning and self-improvement and are likely to excel in this role.

-Communication Skills: Clear and effective communication is crucial for addressing customer inquiries and working with team members. You should be able to explain technical concepts in simple terms and foster positive interactions.