Hi,
We’re looking for experienced VAs to take on a long-term (mainly) Non-Voice (Email & Chat) Customer Support role for the US market (NIGHT SHIFT).
This is the main task we’re hiring you for, but you’ll also need to take on additional responsibilities.
What we expect from you:
#1: Excellent written & spoken English (C1 and above).
#2: Reply to US customers as soon as they contact us (within 5 minutes after each message arrives).
#3: Work 7.5 hours a day Monday – Friday from 1 AM – 10 AM PH (9 AM – 6 PM US) time.
Note: You have a TOTAL of 1.5 hours of breaks daily: One 1-hour lunch break + 2x 15-min. breaks.
#4: 3+ years of working as a customer support representative.
#5: Additional experience with (some or all of) these is an advantage:
– Canva
– Social media managing:
1.1Creating & scheduling posts for FB & Instagram pages
1.2 Managing comments under FB ads & posts.
– ebook formatting
– ebook design
#6: A strong ability to show empathy & have an independent solution-oriented mindset.
#7: Prevent refunds by coming up with alternative solutions that keep customer satisfaction high.
COMPANY BENEFITS & SALARY:
#1: Work-From-Home Position.
#2: Full-Time Job Role – 37.5 hours per week (5 days, 7.5 hours ofactive work a day).
#3: Excellent salary – 50,000 PHP/month. Paid bimonthly by Wise (Former Transferwise).
#4: Monthly performance-based bonuses (over time).
How to get hired in 4 steps:
Step 1: Fill in the application form below & record 2 Loom videos: 1 where you show us your Internet speed & another in which you introduce yourself in 3 minutes.
Step 2: Respond to a few mock/test customer inquiries so we can see how you’d handle them.
Step 3: If you complete the task and we’re happy with the result, you get hired on a paid probation period with coaching.
Step 4: Implement the feedback you receive, show critical thinking and get a long-term position.
Fill in the form below to apply:
/eDKXDKAn5nL7fRZ89
Cheers,
Petya & Tim
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Check the resources below for more info:
Note: These were initially written for our writer positions, but you can find some of the answers you’re looking for.
Employee Feedback
/employee-feedback/
When & How Do I Get Paid?
/getting-paid/
Frequently Asked Questions (FAQs)
/frequently-asked-questions-faqs/
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More on your tasks as a VA Customer Support:
#1: Familiarize yourself with our digital products.
#2: Respond to US customers as soon as possible (within 5 minutes) after they have sent us a message.
#3: Use templates to increase productivity and efficiency and respond to customers even faster.
#4: Customize the templates when needed.
#5: Update the templates and come up with new ideas on how they can be improved for maximum customer satisfaction.
#6: Take on additional tasks we need help with crafting images in Canva for ebooks, social media (Facebook & Instagram), etc.
APPLY FOR THIS JOB:
Company: Content Creator
Name: Young Publisher
Email: