Hi there,
It’s Petya & Tim here 🙂
We’re looking for experienced VAs to take on a long-term Non-Voice (Email & more) Customer Support role for the US market (NIGHT SHIFT).
This is the main task we’re hiring you for.
However, we also need you to take on additional responsibilities.
What we expect from you:
#1: Excellent writing & speaking skills in English (C1 and above).
#2: Reply to US customers immediately after they enter the inbox (within 5 minutes of arrival).
#3: Work 7.5 hours a day Monday – Friday from 10 PM – 8 AM PH (7 AM – 5 PM US) time.
#4: Proven work experience as a VA or email customer support.
#5: Prevent refunds by coming up with alternative solutions that keep customer satisfaction high.
COMPANY BENEFITS & SALARY:
#1: Work-From-Home Position.
#2: Full-Time Job Role – 37.5 hours per week (5 days, 7.5 hours a day).
#3: Excellent salary – 30,000 PHP/month. Paid biweekly by Wise (Former Transferwise).
#4: Salary appraisals (over time).
How to get hired in 4 steps:
Step 1: Fill in the application form below.
Step 2: If we think we’re the right fit, we’ll invite you for an unpaid test task.
Step 3: If you pass, we’ll onboard you for a paid test period with the chance of a long-term position.
Fill in the form below to apply:
/wx5vsQvxApjpLQpD9
Cheers,
Petya & Tim
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Check the resources below for more info:
Note: These were initially written for our writer positions, but you can find some of the answers you’re looking for.
Employee Feedback
/employee-feedback/
When & How Do I Get Paid?
/getting-paid/
Frequently Asked Questions (FAQs)
/frequently-asked-questions-faqs/
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More on your tasks as a VA Customer Support & More:
#1: Familiarize yourself with our digital products.
#2: Respond to US customers as soon as possible (within 5 minutes) after they have sent us a message.
#3: Use templates to increase productivity and efficiency and respond to customers even faster.
#4: Customize the templates when needed.
#5: Update the templates and come up with new ideas on how they can be improved for maximum customer satisfaction.
#6: Take on additional tasks we need help with crafting images in Canva for ebooks, sales pages, social media (Facebook & Instagram), etc.
APPLY FOR THIS JOB:
Company: Content Creator
Name: Young Publisher
Email: