Hi there,
It’s Petya & Tim here 🙂
We’re looking for experienced VAs to take on a long-term Non-Voice (Email & more) Customer Support role for the US market (NIGHT SHIFT).
This is the main task we’re hiring you for.
However, we also need you to take on additional responsibilities.
What we expect from you:
#1: Excellent writing skills in English (C1 and above).
#2: Reply to US customer queries as soon as possible after they enter the inbox (within 5 minutes after their message arrives).
#3: Work 7.5 hours a day Monday – Friday from 11 PM – 8 AM PH (8 AM – 5 PM US) time.
#4: Proven work experience as a VA or email customer support.
#5: Additional experience with (some or all of) these tools/activities: Canva; ThriveArchitect; ActiveCampaign; ChatGPT4; ManyChat, ebook formatting; ebook design, etc.
#6: A strong ability to show empathy & have an independent solution-oriented mindset.
#7: Prevent refunds by coming up with alternative solutions that keep customer satisfaction high.
COMPANY BENEFITS & SALARY:
#1: Work-From-Home Position.
#2: Full-Time Job Role – 37.5 hours per week (5 days, 7.5 hours a day).
#3: Excellent salary – 30,000 PHP/month. Paid biweekly by Wise (Former Transferwise).
#4: Salary appraisals (over time).
How to get hired in 4 steps:
Step 1: Fill in the application form below.
Step 2: Respond to a few mock/test customer inquiries so we can see how you’d handle them.
Step 3: Record 2 Loom videos: 1 where you show us your Internet speed & another in which you introduce yourself in 1 minute.
Step 4: If you complete the task and we’re happy with the result, you get hired on a paid probation period with coaching.
Step 5: Implement the feedback you receive and get a long-term position.
Fill in the form below to apply:
/XiZPC3gGaawminfN6
Cheers,
Petya & Tim
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Check the resources below for more info:
Note: These were initially written for our writer positions, but you can find some of the answers you’re looking for.
Employee Feedback
/employee-feedback/
When & How Do I Get Paid?
/getting-paid/
Frequently Asked Questions (FAQs)
/frequently-asked-questions-faqs/
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More on your tasks as a VA Customer Support & More:
#1: Familiarize yourself with our digital products.
#2: Respond to US customers as soon as possible (within 5 minutes) after they have sent us a message.
#3: Use templates to increase productivity and efficiency and respond to customers even faster.
#4: Customize the templates when needed.
#5: Update the templates and come up with new ideas on how they can be improved for maximum customer satisfaction.
#6: Take on additional tasks we need help with crafting images in Canva for ebooks, sales pages, social media (Facebook & Instagram), etc.
APPLY FOR THIS JOB:
Company: Content Creator
Name: Young Publisher
Email: