Full time Internal Maintenance Coordinator

Customer Service – Internal Maintenance Coordinator Required for a growing Property Management Company

If you have experience working in administrative roles in property rental maintenance, home construction, or building supplies, a great attitude and exceptionally organized, customer service oriented with experience providing administrative support in a professional office setting and want to work in a great team environment, we want to talk to you.

We are family run residential property management company based out of the USA on the east coast. We are growing and looking to add to our remote team members. We are not a huge corporation or a call center just looking for someone to answer phones. We are looking for high quality team members to make an impact on the business.

The company specializes in single family residential rentals, condos, town homes, and multi-family units in the Indianapolis area. We are extremely passionate about real estate and providing the best customer service around. We treat every property like it is our own. This is a full-time position, Monday through Friday overseeing the coordination and administration of our maintenance department.

Maintenance Coordinator

Position Requirements (inclusive of but not necessarily limited to the following)

• Oversight and coordination of a team of field techs; 2 maintenance techs and 1 property inspector
• Oversight of assignment and timely execution of work orders (Property Meld) that require action from the company techs within Company’s standard operating procedure (SOP)
• Initiates and follows up timely communications with resident(s) and property owner(s) through to completion of the work order and any resulting follow-up melds
•Responsible for ensuring appropriate company team members are kept up to date on any work order for their respective area(s) of responsibility.
• Timely communications to questions/concerns/inquires about maintenance matters from residents, property owners and internal team members
• Maintaining over site of all assigned work orders status to ensure all are being completed within assigned guidelines and/or time frames
• Quality Assurance of all activities by company’s techs
• Timely completion of expenditures for completed work order and assigning for invoicing to property per company’s SOP
• Oversight of processes to manage lock boxes, property keys, loaner equipment and van supplies
• Lead coordinator for researching, purchasing, delivery and installation of appliance needs for properties
• Conducting themselves in all situations, when representing company, with professionalism and respect.
• Available to work 8:30am – 5:30 pm Eastern Time Zone
• Must have reliable internet access
• Must have good phone and English speaking skills

Required Experience
• Administrative or clerical experience in office environment, preferably in property management, real estate or construction industry, but all strong candidates will be considered
• Must have good customer service and people skills
• Customer service oriented with good business sensibilities
• Self-motivated with ability to prioritize
• Sense of urgency when completing task
• Proficient with Microsoft Word and basic Excel skills for basic spreadsheets
• Must be detailed oriented & very organized
• Strong oral and written communication skills