Full-time Network Engineer needed for a US-based service provider

We are seeking a highly skilled Network Engineer to join our 24/7 Network Operations Center (NOC) team. This remote role demands proactive monitoring, management, and troubleshooting of network devices to ensure optimal network availability for our clients. The ideal candidate will have extensive experience in a Managed Service Provider (MSP) environment and must be adept in coordinating with clients to resolve complex network issues promptly.

Responsibilities:

Configure and troubleshoot network hardware, including Juniper switches, various Access Points (especially Mist), and Palo Alto firewalls.
Support additional networking hardware such as Cisco, Aruba, Arista, Forcepoint, and F5 products.
Utilize Python scripting, SQL, and automation tools to improve and streamline network operations.
Employ service desk tools like ServiceNow or FreshService for effective issue resolution.
Engage in rigorous monitoring and support for contracted clients; handle Level 3 escalated support tickets.
Execute backend deployments and provide overnight support as required.
Maintain thorough documentation and share knowledge through Notion and instructional videos via Loom.
Network optimization on a regular basis to prevent issues and maximize performance.
Directly interact with clients to assist and guide them through troubleshooting processes as needed.
Requirements:

Minimum of 3 years hands-on experience in network engineering, specifically within a Managed Service Provider (MSP) setting.
Profound knowledge of networking devices: Juniper switches, Mist and other Access Points, Palo Alto firewalls.
Familiarity with Cisco, Aruba, Arista, Forcepoint, and F5 networking products.
Skilled in Python, SQL, and various network automation tools.
Proficient in using ITSM tools such as ServiceNow or FreshService.
Excellent problem-solving skills, with the ability to handle high-pressure situations.
Strong communication skills and proficiency in English, both verbal and written.
Ability to work the Eastern Standard Time (EST) schedule from 8 AM to 5 PM, Monday through Friday, with availability for overtime and overnight support.
Working Conditions:

This is a full-time remote position requiring participation in a 24/7 team environment.
Standard working hours are from 8 AM to 5 PM EST, with overtime as needed, including potential overnight hours.
Application Process:

Interested candidates with prior MSP experience are encouraged to submit their resumes. Please ensure that your application clearly demonstrates your experience with the technologies and responsibilities listed above.

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