Full-Time Reservation Agent (Work from Home)

Full-Time Reservation Agent (Work from Home)

We’re looking for a full-time reservation agent to help customers get signed up for lessons. In this remote, work from home job, you’ll be the front line to take reservations over the phone to customers, all of whom are inbound warm leads (no cold calling). This is an entry-level position that is eligible for promotion after 12 months of tenure.

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********
***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********
***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

You will fail the application process if you don’t read the entire job description.

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********
***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********
***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

About Us

Started in 2017 and we’re growing like crazy.
Growing FAST – We sold 2663 lessons in 2023 and we’re on pace to sell 3328 lessons in 2024
A small team of 1 American and 9 Filipinos.
We sell manual transmission driving lessons in the United States. Yes, really.
100% inbound leads from Organic Search (SEO). We don’t do cold calling.
No competition – in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.

Compensation and Benefits
Competitive compensation package – $5 per hour
Paid 5 Sick Days – Effective on day 1
Paid 10 days vacation – Prorated
Paid Birthday Off – you pick a day off
Business Continuity Plan – In cases of calamity $40 hotel accommodations are permitted to ensure work will continue

Type of Employment
Remote, work from home
Full Time
40 hours per week
Schedule – 9 AM to 5 PM EST

Benefits to be provided after completion of 3 months:
Health Insurance
Home internet and electricity bills
Office equipment, home office furniture, and anything else you need for work
Learning books, courses, training, or coaching that you want

Benefits to be provided after completion of one year:
Paid Two weeks off for Christmas Season

Entry Level Details
Note that this is an entry-level job.
We do NOT expect you to have any prior sales experience.
If you’re looking to switch careers and get your foot in the door, this could be great for you.
We will train you on how to take customers through the sales process.
This is a great opportunity for anyone with a background in any of the following areas: Customer Service, Nursing, Nurse Practitioners, Hotel and Hospitality, Front Desk, Secretary, Retail, Receptionist, Recruiting, Teachers and anyone with teaching experience, Tutoring, Inbound Representative, Inbound Sales, Outbound Caller, Appointment Setting, Cold and warm calling, Lead qualification,

Duties and Responsibilities
Sell Stick Shift Driving Lessons
Schedule: 9 AM to 5 PM EST
Inbound Call Handling – Answer phones and talk to prospects through the sale or sign up
Outbound Follow Up – Call, text, and email to get the prospect to the finish line
Qualify Prospects – Make sure their needs fit our model
Secret Message: When you apply, under the section that says “Is there anything else you’d like to write or include?”, write the word PINK ELEPHANT. This will show us that you read the entire job description.
Outbound Dialing – Dialing prospective customers and leaving voicemails.
Text Message and Email Handling – Quickly handle inbound text messages and emails that are sent to the salesperson.
Paperwork Follow Up – Follow up with prospective customers who have not yet signed up to make sure they got the paperwork. Handle any issues they had with doing the paperwork.
Review Solicitation – Follow up with customers after the lesson to request a review on Google and Yelp
Edit customer records in our CRM (Hubspot)

Qualifications
At least three years of work experience, preferably interacting with people.
Must have your own computer, reliable high-speed internet, and good quality headset and microphone.
English Grammar and Language: You must be fluent in English
Strong Problem-Solving skills
Customer Service Oriented and ability to adapt/respond properly to different types of scenarios
Ability to Multitask, prioritize and manage time effectively

What’s Hard About This Job
Working Remotely – We’re a remote-first company, and we never want to have an office. This is great if you like working by yourself in the quiet, but it can be terribly painful if you need the energy of coworkers nearby.
Our Cultural Values – We’re an American company with an incredibly unusual culture. Even by American standards, our 7 cultural values are highly unusual. Our culture is challenging for people accustomed to corporate culture and especially difficult for people who grew up in Confucian cultures. It’s a great culture for people who speak directly and have a great deal of self-confidence and ownership. If you identify as a misfit, you’ll do well.
Multiple Software Systems – You’re going to need to learn how to use 12 different software systems. This is great if you want to get exposed to and experienced with lots of technology, but it can be tough if you have a hard time learning technology. Secret Message – When you apply, you’ll see a box that asks if you want to add anything else. Type in PINKELEPHANT in all capital letters exactly as we’ve shown it here.
Leadership Expectations – Other than the company founder (who doesn’t have a tech background), you will be our first technology specialist. The combination of being solely responsible for all aspects of the technology and our lack of technical prowess could be overwhelming to someone who wants to be told what to do and how to do it. You need to have a leadership mindset, or this won’t work.

Cheat Code for getting a job with us:
1) Our application comprises the majority of our recruiting process. Because of that, we suggest that you give us thoughtful responses and rich stories. We typically only interview applicants who give rich and detailed answers to our questions. If you write short responses so that you can hurry up and finish the application, you will not get interviewed.
2) Tell us stories about how your actions match your beliefs and values. For example, if I say I value health and fitness, you don’t know if I’m telling you the truth or if I’m just telling you what sounds good. But, if I tell you things I’ve done, I can illustrate my values of health and fitness with proof. For example, I go to the gym 4 days per week, I’ve done 6 triathlons, including an Ironman, and I can swim 3000 meters in one hour. My examples of things I’ve done prove that my actions match my values system.
3) Be vulnerable and honest. We take very detailed notes during the interview process, and we conduct extensive background checks. If the stories you tell about yourself don’t match what your references say, we will not hire you. We’d rather hire a C student who is honest about being a C student than someone who is a C student but tries to pass themselves off as an A student. Remember, this is an entry-level job. We’re not looking for perfect. We’re looking for an excellent cultural fit.

How to apply: Please click on the link: Click to view/work-opportunities/salesperson