Full-Time STR Property Management Assistant (Graveyard Shift)

Shift: Graveyard shift to cover Pacific Time business hours

Skills required: Strong phone and email customer service

Company Overview:

McCracken Property Management is a property management firm dedicated to providing exceptional services to our clients. We specialize in managing residential properties, ensuring high standards of maintenance, tenant satisfaction, and profitability. We’ve currently exclusively focus on Short Term Rentals (Airbnb) but are launching our long term rental division next month.

Job Description:

We are seeking a diligent and experienced Property Management Assistant to join our team on a full-time basis. The ideal candidate will be based in the Philippines and will work during the graveyard shift to accommodate 9am to 5pm Pacific Time with the occasional paid overtime

Responsibilities:

-Assist in managing a portfolio of residential and short-term rental properties, including Airbnb listings.
-Handle guest inquiries, bookings, and check-ins/check-outs for short-term rental properties via phone and written communication.
-Coordinate cleaning and maintenance services between guest stays.
-Monitor guest reviews and feedback, addressing any issues or concerns promptly.
-Optimize short-term rental listings for maximum visibility and occupancy rates.
-Conduct regular inspections of short-term rental properties to ensure compliance with quality standards and guest expectations.
-Assist in pricing strategies and revenue management for short-term rental properties.
-Collaborate with third-party platforms and vendors to enhance the guest experience and property performance.
-Stay informed about industry trends and regulations related to short-term rentals.
-Maintain accurate records of short-term rental bookings, expenses, and revenue.
-Coordinate with the property owner or landlord to ensure alignment with their goals and preferences regarding short-term rental management.
-Work closely with the property management team to integrate short-term rental operations seamlessly into overall property management activities.
-These additional responsibilities will require the candidate to have a strong understanding of the short-term rental market, excellent communication skills, and the ability to provide exceptional customer service to both guests and property owners.

Requirements:
-Excellent communication and customer service skills.
-Strong organizational and multitasking abilities.
-Proficiency in Google suite
-Experience with Property Management Software preferred but not required
-Ability to work independently and as part of a team.
-Detail-oriented with a focus on accuracy and quality.
-Willingness to work during graveyard shift hours to accommodate Pacific Time business hours.
-Excellent written and verbal communication skills.

Property management / Airbnb experience preferred but not required

Benefits:
-Competitive salary commensurate with experience.
-Opportunities for career growth and development.
-Remote work
-10 days paid time off to use as you’d like
-5 paid company holidays + 3 Philippines specific holidays (Lunar New Year, Maundy Thursday, Bataan Day)
-13th month bonus (paid by December 15th)

How to Apply:

Email: sylviemc+Click to view (not in the platform)

Please note – incomplete applications will be discarded.
If you meet the qualifications and are interested in joining our dynamic team, please submit a short (under 3 minute) video using Loom.

Start your video with “Hi Sylvie” and tell us:
1- Why you think this job is a perfect fit for you, including your experience as it relates to this position.
2- Your experience with STR property management and an example of a time you resolved a guest issue (what happened, how was it resolved, what was the end result)
3- What you like to do for fun when you’re not working.

Please note: Videos over 3 minutes and pre-recorded videos will be discarded

In that same email please write out:

1. Your experience in communicating with guests or customers, including instances of handling unhappy or dissatisfied guests.
2. Your best tip for staying organized.
3. Your desired monthly salary.

In that same email please attach a screenshot of your internet speed dated this week (upload and download speeds), your resume and DISC results.

In the subject line, please write, “STR Graveyard shift July”

We are not able to reply to everyone that applies but will contact you within a week if you’ve been selected to move to the next round in our hiring process.