This role requires advanced technical skills and a passion for SQL and troubleshooting. As a Technical Support agent, you will use your skillset to find the root cause of issues reported by users, and the scope of the issue (how many people are affected that haven’t reported it yet) in the system. To succeed in this role you will need to – at a minimum – demonstrate advanced technical understanding, a proficiency for SQL, and a passion for code.
Please read the full post below to be considered for this role.
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ABOUT US… WHO IS GENGO?:
# Help the world communicate freely #
You may know us as Gengo, and you may know we were recently acquired by Lionbridge. Our name may be different, but our passion to create, culture of diversity, and technology-first mindset remain intact. In fact, these are just a few of the reasons we chose to join forces — Lionbridge will give us an even larger platform to share the original Gengo ethos.
The Gengo platform enables customers and workers to connect via people-powered tasks, with a focus on translation and AI training data. Via the Gengo website or API, individuals and businesses work with Gengo’s community of over 20,000 pre-tested contributors, who have skills in over 34 languages.
Gengo was founded in 2008, and grew from the support of international VCs including Intel Capital, Atomico (investors in , Rovio, ) and others. Lionbridge and Gengo immediately recognized the value in working together and Lionbridge acquired Gengo in 2019.
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=== RESPONSIBILITIES ===
• Responding to users via email, live chat, and community forums.
• Identifying the source and scope of bugs escalated via Level 1 Support Agents
• Collaborating with other teams to resolve inquiries, such as bugs or API sales questions
• Continually improving knowledge base articles
• Tracking known issues and providing updates
• Above and beyond expectations: Finding any way you can to get your customer to say “Wow, I can’t believe that just happened”
=== QUALIFICATIONS ===
This is a remote position, so you’ll need a reliable internet connection, computer, and microphone.
Additionally, we are looking for:
• Near native level English (we are a language services provider)
• Excellent troubleshooting skills
• Independent: If you don’t know the answer, you know where to look
• Basic proficiency with a database query language, e.g. SQL
• Availability for the following times:
— Full-time Weekdays: 8:30am – 5:30pm PHT
=== BONUSES THAT WE LIKE TO SEE ===
• Experience in a major programming language or a scripting language
• Experience with Zendesk or a similar customer management system
• Japanese ability
=== POSITION BENEFITS ===
• Because this is a remote position, you can work from home. No time or $$ needed to commute. But in exchange for that, you are expected to provide your own professional work environment.
• Hourly wage based on experience
• Payment via PayPal or bank transfer
• A rewarding position where you feel like you are actually making a difference in people’s lives
=== HOW TO APPLY ===
Does this position sound like a good fit for you? We look forward to hearing from you!
!!! First, please complete a short assessment here !!!
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And, please reply to this post with:
• Your Resume/CV — we will go over it during the interview
• Your Skype username
• Your desired start date
If selected for interview, we will reply with a link for you to select a time that works for you.
We respect your time, and understand that the quiz will already take a few minutes so no need for a cover letter.
APPLY FOR THIS JOB:
Company: CT Creative Media
Name: Brent Curtis
Email: