Full-Time Virtual Assistant for Airbnb/Short-Term Rental Management

Company Overview:
We are a thriving short-term rental management company overseeing 20 properties across Florida, North Carolina, Ohio, and Kentucky. Our mission is to provide exceptional hospitality experiences for our guests while maximizing revenue for property owners. We are looking for a dedicated and experienced Virtual Assistant to join our team and help manage our growing portfolio.

Job Description:

As a Full-Time Virtual Assistant, you will play a crucial role in the daily operations of our Airbnb and short-term rental properties. Your primary responsibilities will include:

– Guest Communication: Handle inquiries, bookings, and guest support through various platforms, ensuring timely and professional responses.
– Reservation Management: Oversee booking calendars, coordinate check-ins and check-outs, and manage cancellations and modifications.
– Property Coordination: Work with cleaners, maintenance personnel, and other service providers to ensure properties are guest-ready.
– Review Management: Monitor and respond to guest reviews, maintaining a high standard of guest satisfaction.
– Listing Optimization: Assist in creating and updating property listings, ensuring they are optimized for visibility and bookings.
– Administrative Support: Perform various administrative tasks to support the management team.

Requirements:

– Hospitality Experience: Previous experience in hospitality is required. Direct experience with Airbnb or short-term rental management is highly preferred.
– Communication Skills: Excellent verbal and written communication skills. Proficiency in English is required; Spanish is a plus.

Technical Proficiency:
– Comfortable using Airbnb, VRBO, and other booking platforms.
– Experience with or willingness to learn the following programs:
– Hospitable: Our CMS for managing properties.
– PriceLabs: For dynamic pricing management.
– Turno: For cleaning management.
– Slack/WhatsApp: For team communication.

– Availability: Full-time availability with flexibility to handle urgent matters as they arise.
– Organizational Skills: Strong organizational skills with the ability to multitask and prioritize tasks effectively.
– Problem-Solving Skills: Ability to handle guest issues and operational challenges calmly and efficiently.

Compensation:

Hourly Rate: $4-8 per hour, depending on experience.
Weekly Expectation: 40 hours per week.

Bonuses: Earn $100-200 per new property closed through your lead lists. You will not need to close or call owners; your role will be to set up leads for our team to follow up.

Application Instructions:
To apply, please send your resume along with a brief description of your current job, your relevant experience, and your availability. We are looking for someone who can start immediately and become a long-term member of our team. Use the Keyword ‘Stay on your title to confirm you have read the listing.

Benefits:

Competitive salary
Opportunity to work remotely
Growth opportunities within the company
Collaborative and supportive work environment

We look forward to welcoming a new team member who is passionate about hospitality and eager to contribute to our success!