Functional Medicine Clinical VA

Company Overview:
EmpowerMed is a leading provider of integrative healthcare solutions, specializing in treating hormonal imbalances and promoting holistic wellness. We are dedicated to providing personalized care to our patients, combining traditional medicine with innovative approaches to optimize health and vitality.

Position: Clinical Receptionist
Location: Virtual (Part Time transitioning to Full-Time)

Job Description:
We are seeking a motivated and empathetic Clinical Receptionist to join our team. The ideal candidate will be responsible for managing front desk operations, providing exceptional customer service, and assisting with administrative tasks in a virtual setting.

Responsibilities:

Greet patients and visitors with a warm and welcoming demeanor.
Manage appointment scheduling, confirmations, and cancellations using the Jane EMR system.
Handle patient inquiries, concerns, and requests professionally and efficiently, demonstrating patience and understanding, especially with stressed or confrontational patients.
Assist with patient intake forms, insurance verification, and billing processes.
Coordinate communication between patients, practitioners, and other staff members.
Maintain cleanliness and organization of the reception area and waiting room.
Utilize the Spruce phone system to manage incoming calls and messages.
Contribute to social media efforts by creating engaging content, responding to inquiries, and promoting clinic services (experience with social media preferred).
Collaborate with the team to ensure a positive patient experience and uphold the clinic’s standards of care.

Qualifications:

Previous experience working in a clinical setting is preferred.
Excellent interpersonal and communication skills, with the ability to handle challenging situations with tact and empathy.
Proficiency with electronic medical records (EMR) systems, preferably Jane.
Familiarity with the Spruce phone system or similar communication platforms.
Knowledge and experience with social media platforms (Facebook, Instagram, etc.) is desired.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Flexible and adaptable to changing work environments and responsibilities.
Ability to work 9am-5pm PST Monday through Friday.

Benefits:

Competitive compensation
Opportunities for professional development and growth
Collaborative and supportive team environment

If you are passionate about holistic health and wellness and thrive in a dynamic and patient-centered environment, we invite you to apply for the Clinical Receptionist position with EmpowerMed. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our team.

We look forward to hearing from you!