GBP Manager/GBP Team Leader (Google Business Profile)

Job Description:
A GBP Team Lead handles escalations for GBP and leads the team in making efforts to increase the online presence and reputation of business on Google. GBP Team Lead is responsible for motivating, enabling, and developing the team to achieve the goals of the team.

Duties & Responsibilities:
Handles concerns from clients that need clarifications, mostly TW tickets for GBP concerns.
Teamwork Tasks – check pending tasks, additional tasks, ordering blogs, and special offers for new clients.
Creation of a new GBP listing
GBP Map ranking
Monitoring GBP clients
Monthly calendar – forecast # of postings based on the client’s ranking, plan, and day of posting.
Product upload in GBP
GBP Coupons Quality Check
Monitor Team Trackers
GBP Audit
Regularly checks the account to ensure the business info is accurate, reviews are addressed, questions are answered, new posts are created, keywords are incorporated through the profile and anything else that requires attention is swiftly addressed.
Ensure that the online profile always reflects the most accurate and up-to-date information to viewers.
Reports directly to the Strategic Director.

Qualifications:
A Bachelor’s degree holder of any related course is a plus but not required.
Experience in GBP Management required.
3 years experience in managing a team.
Confident in communicating with clients over email and calls.
Used to work in a fast-paced environment. BPO experience required.
Familiar with Image Converter, Geolmgr, and Shutterstock.
Knowledgeable in social media platforms and Google Business Profile is required.
Proficient in Google Workspace.
Keen on details.
Advanced computer and time management skills.
Should be a team player.
Must be FLUENT in spoken and written English.
Previous graveyard work experience preferred.
Must be able to work a night shift for 8 hours, Monday-Friday EST.
Must have the following: Own computer unit and backup; Stable postpaid internet connection and backup; And backup power supply.

Job Type: Full-time
Salary: Php35,000.00 – Php60,000.00 per month