The Position
Join an established and growing company based in Australia by becoming our exceptional Customer Service/General Admin VA. This is a full-time, work-from-home opportunity.
We’re seeking someone who thrives on organisation, proactivity, and exceptional communication skills. If you’re detail-oriented, love providing top-notch customer service, and excel in a fast-paced environment, we want to hear from you. This role offers a chance for long-term growth and the opportunity to be an essential part of the business’s success.
About the Client
The client is an Essential Spa Maintenance company based in Sydney, Australia, which offers Quality, Prompt Spa Repairs and Servicing.
The Details
Location:
Remote, work from home.
Job Type:
Full-time 40 hours per week.
Salary:
40,000 PHP
Hours (in Philippine Time): Company is based in Australia
4:15am – 12:45pm (with 30 min lunch break)
Responsibilities
CUSTOMER SERVICE
-Responding to customer enquiries, concerns, and complaints via email, chat, or phone.
-Booking Service Calls for Spa Maintenance/Repair
-Communicate with clarity and empathy, ensuring customers feel heard and valued. Provide relevant information to enhance their overall experience.
-Specialise in managing escalated customer issues and finding solutions promptly.
General Admin
-Data entry: such as inputting information into spreadsheets, databases, or other online tools
-Research: Conduct research as needed to support projects, including gathering information, analysing data, and preparing summaries or reports
-Document preparation: creating and formatting documents such as reports, presentations, and proposals
-Project Coordination: Create and maintain project schedules, timelines, and task lists. Monitor project progress and provide regular updates to the team
-Familiar with QuickBooks for accurate financial tracking and reporting.
-Regular Website Updates
-Creating Monthly Newsletter
-Database management.
-Proofread documents and other office materials.
-Word processing.
-Reporting and data collation.
This position is for someone that
-Is incredibly detail-oriented, organised, and knows how to problem-solve.
-Always seeks to create better systems and take interest in how they can make things more efficient and effective.
-Speaks up if they see a problem and are proactive in finding a solution. (You don’t just make it work, you make it better!)
-LOVES working with a small team and thrives in a fast-paced working environment.
-Knows how to manage time and work independently, but also enjoys collaboration.
-Is resourceful, meaning they know when to Google it, but also know when to ask for help.
Skills, Experience & Requirements
-At least 2 years of experience as a Virtual Assistant working online for US, Australian, or European clients.
-Customer Service experience ideally from BPO at least 2 years
-High Speed Internet ideally Fibre Connection with minimum 25 mbps download speed
-Excellent communication skills
-High Attention to detail
-Familiarity with Project Management Tools such as Asana, Trello, etc.
-Strong English written and verbal communication skills with the ability to liaise effectively with various stakeholders.
-Exceptional organisational, multitasking, and time management skills.
-Comfortable working in a fast-paced, remote work environment.
-Experience working from home, remote, and 100% online.
-Excellent time management skills
This position is NOT for you if you…
-Don’t have an established workspace and structure to work full time.
-Have another job.
-Don’t have AMAZING attention to detail
-Tend to be last minute and have a “just get it done” attitude instead of “make it great”
-Don’t consider client satisfaction and customer service a priority.
-Not looking for a long-term role
APPLY FOR THIS JOB:
Company: Tamsin Parry
Name: Tamsin Parry
Email: