General Administrative Assistant – Virtual

We are looking for a General Administrative Assistant with a strong emphasis on sales to work on various admin tasks for our cleaning business based in Birmingham, Alabama, USA. Duties of the Administrative Assistant include taking inbound sales calls, responding to customer messages, and performing cold reach-outs to potential clients – all while maintaining a consistent close rate. Additionally, our VA will be assisting in daily office needs and managing our company’s general administrative activities. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools such as MS Excel and office equipment. Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.

Needed skills:
Excellent English Communication Skills, with proven ability to influence others
Tech-Savvy & Comfortable with Software
An eye for details
Able to work and solve problems with minimal supervision
Must have the initiative to do tasks on their own
Self-motivation – ability to take on new tasks and learn/problem-solve quickly

Requirements:
Answer inbound calls and emails and make outbound calls as necessary
Offer the products and services to the interested leads
Handle customer inquiries on all communication platforms used by the business
Assist in scheduling appointments/site visits
Ability to write clear and concise emails to prevent confusion
Be the first point of contact for customers
Possess an empathetic demeanor over the phone
Conflict resolution
Updating client information, processing orders over the phone, etc
Ability to work alongside different departments
Willingness to be assigned to other administrative tasks
Manage leads as they come in
Assist in recruiting contractors, manage job postings, review applicants, and help the client in onboarding the new employee
Maintain and manage records and other business and/or client information
Manage the social media pages of the business

Benefits:
Salary: 30,000php/ month Plus commission bonuses for KPI targets.

Technical Requirements
Dedicated workstation at home
30 MBPS minimum Internet connection
Backup device and Internet in times of power outages