General Manager

About Us:
Madvertmedia is a dynamic operations agency dedicated to delivering exceptional operational support and solutions to a diverse range of clients in the E-commerce / Dropshipping business. We pride ourselves on our innovative approach, efficiency, and commitment to excellence. Our mission is to streamline operations, enhance productivity, and drive business growth for our clients.

Job Summary:
The General Manager (GM) will oversee the daily operations of the agency, ensuring the delivery of high-quality services to our clients. The GM will be responsible for strategic planning, improving performance, procurement, and securing compliance. The successful candidate will have a strong background in operations management, excellent leadership skills, and a keen business acumen.

Key Responsibilities:

– Oversee all operational activities, ensuring alignment with the company’s goals and objectives.
– Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
– Ensure all projects are delivered on time, within scope, and within budget.
– Collaborate with the CEO and executive team to develop long-term strategies for the company.
– Monitor industry trends and adjust strategies as needed to maintain a competitive edge.
– Lead, mentor, and develop a high-performing operations team.
– Ensure the team is adequately trained and equipped with the necessary skills and tools.
– Build and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction.
– Handle client escalations and resolve issues promptly and effectively.
– Oversee the operations budget, ensuring effective cost management and resource allocation.
– Prepare financial reports and provide regular updates to the CEO and board of directors.
– Ensure compliance with all relevant regulations, laws, and industry standards.
– Set and monitor key performance indicators (KPIs) for the operations team.
– Analyze performance data to identify trends and areas for improvement.
– Report on operational performance to the executive team regularly.

Qualifications:

– Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
– Minimum of 5 – 8 years of experience in operations management, with at least 5 years in a leadership role.
– Proven track record of managing complex operations and leading large teams.
– Strong financial acumen and experience managing budgets.
– Excellent problem-solving, decision-making, and analytical skills.
– Outstanding communication and interpersonal abilities.
– Ability to work under pressure and manage multiple priorities simultaneously.
– Proficiency in using operations management software and tools.

What We Offer:

Competitive salary and opportunity to work with a dynamic and innovative team.
Professional development and career advancement opportunities.
A collaborative and inclusive work environment.

Application Process:
In your application, include the word ‘”I am a Leader’ before introducing yourself. And kindly fill-out an application form for faster application process – Click to view/V3B92GGkn4bUce9JA

We’re looking for a detail-oriented, creative individual passionate about e-commerce and possessing a keen eye for detail. If you’re ready to contribute to maintaining high-quality product listings and creating engaging content, apply now to join our dynamic team.

This job description outlines the key responsibilities and qualifications for the General Manager position at an operations agency. It is designed to attract experienced and skilled professionals capable of leading the company’s operational activities and driving its success.