General Manager / Operations Manager

*Manager a remote team of 25 people *Work from Home *Work Australian hours *Paid fortnightly *Long term full time position *No micromanagement *Strong leader needed to grow our team and our company

About us

We are a house cleaning company based in Melbourne (Australia), and operating in multiple cities around the country.
We offer two services for our customers: house cleaning (once off cleans and regular cleans), and end of lease cleans.
We are hiring a General Manager / Operations Manager

About the role

This role will see you focusing on customer service, inbound sales, and assigning cleaning teams to new bookings.
You will be delivering excellent customer service to our customers that contact us with enquiries about their bookings.
You will also be doing sales to close bookings with new customers, through inbound leads, as well as outbound calls to leads that have enquired through our website.

About you

Strategic Thinker
You’re not just focused on today’s tasks; you’re always thinking about the long-term objectives. You understand how the choices made now will impact the future of the company, and you’re prepared to make those critical decisions.

Leadership Experience
You’re not just managing teams; you’re building the next generation of leaders. You have a proven track record of developing talent and inspiring your team to achieve more than they thought possible.

Operations Guru
Your experience in operations management is one of your strongest assets. You know how to streamline processes, make data-driven decisions, and align various departments towards common objectives.

Proactive Communicator
Your communication skills go beyond giving clear instructions; you know how to listen and foster open dialogue. You’re not afraid to give—or receive—feedback, whether it’s praising a job well done or providing constructive criticism.

Financially Savvy
You understand that every choice made has a financial impact. You know how to budget, forecast, and interpret financial statements, guiding the company towards profitability and growth.

Adaptive and Agile
In a fast-paced environment like ours, adaptability isn’t just a bonus; it’s a requirement. You’re comfortable with experimentation and can pivot strategies swiftly when needed, guiding your team through changes with ease.

Excellence-Oriented
Whether it’s an email to a team member or a strategic plan for the next quarter, you give every task your all. You’re meticulous in your attention to detail and are continually striving for excellence in both yourself and your team.

What does success look like in this role?

Employee Satisfaction
We care greatly about our people’s wellbeing, happiness, and career development. We believe our low turnover is because of our culture. You will own our culture and continue to develop it and make it better

Scheduling Efficiency
Ensure that at least 95% of all scheduled bookings are executed without conflict or need for rescheduling. Implement advanced scheduling software and processes to achieve this.

Revenue Growth: Aim for a quarter-over-quarter revenue growth rate of at least 10%. Develop and execute strategic initiatives to reach this goal, including expanding into new markets or offering additional services.

Build our marketing function
There is no existing marketing function in the company. Build and develop this function to diversify our source of leads

Leadership Development:
Develop and grow every team leader in the company. Develop career progression plans and support their ongoing growth in the company

How to apply?
Please apply through this link: Click to view/m2FNBAsL1ZMofZWK8