General Virtual Assistant

Hiring: General Virtual Assistant

Effective Date: As soon as possible
Reports To: Head of Operations
Salary Range: $8/$12 USD per hour
Availability: 10-15 hours a week to start. Must be available within CST working hours

Job Overview:
We are looking for someone who has previously held the same position.

This is a rewarding and exciting long term opportunity to work alongside a successful Business Owner and his Head of Operations, as they grow their business and make a greater difference in teaching a healing technique.

We are searching for committed, experienced applicants from the Philippines who share our obsession with quality and delivering remarkable customer experience.

The General Virtual Assistant, will perform various administrative tasks; including but not limited to handling a support inbox, uploading weekly and monthly Q&A calls and assisting on kajabi / samcart process. Use 3 emojis that represents what you do on weekends in the subject line to apply.

Responsibilities and Duties:
Build our knowledge base with frequently asked questions to more efficiently respond to customer concerns, and provide a valuable resource to them as the company grows
Draft/edit/send email reminders and announcements to members
Engage with our community in free and paid Facebook groups to help increase overall brand loyalty
Troubleshoot customer issues
Handle cancellation requests and process payments
Assist in scheduling online events
Obtain and document client testimonials to support marketing efforts
Offer basic technical support to members, including site access and walk-throughs
Serve as the affiliate and JV manager for external affiliate programs
Communicate our program expectations to new members
Answer member questions
Post in Facebook Group
Upload Weekly / Monthly Calls in Kajabi
Send out a weekly newsletter (copy provided)
Organize the Drive
Monitor VIP members one on one call sessions
Monitor if members are currently sharing access

Qualifications:
Passion for helping people
Innate problem solver
Enthusiastic about connecting with our program members
Excellent oral and written communication skills
Self-directed
Detail-oriented
Strong decision-maker

Software:
Canva
ClickUp
Kajabi
Samcart or similar platform
Slack
Calendly