General Virtual Assistant – French Speaking (IB_2402_23)

Job ID No.: IB_2402_23
Position Title: General Virtual Assistant – French Speaking
Location: Remote/PH
Type of Employment: Full-time/Part-time
Salary Range: TBA

Job Summary:

We are seeking a proficient Virtual Assistant who is fluent in French and possesses experience in chat sequencing. The ideal candidate will be responsible for providing support in managing various tasks, including customer inquiries, administrative tasks, and maintaining chat sequences to enhance customer engagement. The role requires excellent communication skills in French, strong organizational abilities, and the capability to manage multiple tasks efficiently.

Responsibilities:

– Communicate fluently in French with clients and customers via chat, email, or phone.
– Provide accurate and timely responses to inquiries and resolve customer issues effectively.
– Assist French-speaking clients with their queries, providing product information, assistance, and troubleshooting when necessary.
– Develop and maintain chat sequences to automate and improve customer interactions.
– Analyze chat data to identify patterns and optimize chat sequences for better engagement and resolution.
– Collaborate with the team to implement improvements in chat sequencing strategies.
– Assist in administrative tasks such as scheduling appointments, managing calendars, and organizing documents.
– Maintain records and databases, ensuring accuracy and confidentiality.
– Provide general support to team members as needed.
– Build and maintain positive relationships with customers by delivering excellent service and support.
– Gather feedback from customers to identify areas for improvement in products or services.
– Work closely with the customer support team to escalate and resolve issues efficiently.
– Stay updated with industry trends and best practices related to virtual assistance and customer support.
– Proactively suggest improvements to processes, tools, and workflows to enhance efficiency and customer satisfaction.

Qualifications and Requirements:
– Fluent in French with excellent written and verbal communication skills.
– Proven experience as a Virtual Assistant or in a similar role, preferably with chat sequencing experience.
– Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
– Proficient in using chat sequencing tools and platforms.
– Excellent problem-solving skills and attention to detail.
– Ability to work independently and collaboratively in a fast-paced environment.
– Familiarity with customer relationship management (CRM) systems is a plus.
– Bachelor’s degree or equivalent experience preferred.

Benefits:

– Permanent Work from home
– Great team of smart people, in a friendly and open culture
– Real responsibilities and challenges in a fast-evolving company
– 14 days annual leave credits

How to apply:

To apply for the role, please complete the online application form.

Online Application Form Link: Click to view/IronbrijApplicationForm

**Only applications submitted through this form will be processed.