General Virtual Assistant – Team Leader

We are seeking an experienced and motivated Virtual Assistant – Team Leader to oversee and guide a team of General Virtual Assistants. You will pilot a group of General Virtual Assistants and steer them to excellent performance and progress through personalized coaching, real-time support, regular feedback, addressing the needs and skill gaps, and mentoring.

The ideal candidate will be responsible for not only supervising the team and their performance but also serving as a mentor, providing training, and ensuring the delivery of high-quality general virtual assistance services. You should love coaching and inspiring your team to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well.

This role carries out six major functions on a day-to-day basis: Lead, Support, Guide, Manage, Track, and Advocate:
– Lead: You understand the mission, vision, core values, and value proposition of the company and make these your North Star when executing your role.
– Support: You ensure that Virtual Assistants consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
– Guide: You demonstrate a thorough awareness of the various duties that the Virtual Assistants perform on a daily basis while identifying areas for development and reinforcing their strengths.
– Manage: From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
– Track: You keep a check on the client-VA partnership health while also monitoring VA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
– Advocate: You strengthen the company’s values, house rules, and policies while promoting a positive work-life blend.

MUST-HAVES:
– Solid understanding of the general virtual assistant role
– At least three (3) years of operations and people management experience in the BPO, service industry, and similar operations
– Experience interfacing with foreign stakeholders is an advantage.
– Excellent training and coaching skills, and a passion for people development
– Excellent English communication and presentation skills
– Good grasp of the industry-standard performance management
– Proficient in creating business reports and performance narratives
– Proficiency in using various software and tools commonly used in general virtual assistant roles
– Ability to multitask, prioritize, and manage time effectively
– Collaborative yet independent, and has a continuous improvement mindset
– Must love the remote-first work culture
– Willing to work the night shift and rotating shifts

NICE-TO-HAVES:
– Experience as a General/Executive Virtual Assistant or managing General/Executive Virtual Assistants
– Experience in project management, training, and quality
– Coaching certification
– Experience working with C-level executives in Western countries

Schedule: US work hours. The schedule could change depending on business needs.

Equipment: Since we are on a full-remote setup, we recommend an internet connection that runs on 20 Mbps minimum. Best if you also have backup internet and a suitable working space at home. For the computer, we recommend a device with Intel Core i5 (sixth generation or newer) or equivalent with a minimum of 8GB RAM.

How to Apply: If you meet the requirements and are excited about the prospect of leading and training a dynamic team of virtual assistants, please share the link to your most updated resume.