Global Services Manager

POSITION SUMMARY
We’re on the lookout for a dynamic and results-oriented Strategic Global Services Manager. As the Strategic Global Services Manager, you will be responsible for overseeing our global service operations with a focus on maximizing efficiency, profitability, and customer satisfaction. From developing and implementing business strategies to managing budgets and fostering key partnerships, this position plays a pivotal role in shaping the future success of the organization. This role best fits a strategic thinker with a passion for driving business success, a drive to make a significant impact, and a strong desire to innovate and lead.

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This position is 100% remote.

OBJECTIVES
• Develop and execute strategic plans to achieve business goals and objectives, aligning with the company’s mission and vision.
• Promote the business entity through various strategic marketing initiatives to increase visibility and attract new clients driving revenue growth.
• Foster strong relationships with existing clients and various stakeholders to enhance customer satisfaction, loyalty, and retention.
• Continuously monitor industry trends, competitor activities, and market dynamics to identify opportunities and potential risks.
• Manage financial resources effectively, including budgeting, forecasting, and cost control measures to ensure profitability and financial stability.

RESPONSIBILITIES
• Identify potential new clients through online research
• Regularly update databases and systems by checking in with team members
• Monitor team performance and develop strategies for client satisfaction
• Handle team members’ and client inquiries promptly and professionally
• Evaluate services regularly to address any issues and improve performance
• Collect and analyze data for performance reports and budgeting
• Present reports on client performance to senior management
• Assist in budget tracking and financial reporting
• Create and update process documentation
• Manage staffing, including recruiting, interviewing, hiring, and onboarding
• Ensure job descriptions comply with regulations

COMPETENCIES
Bachelor’s degree in business administration or a related field (preferred).
3+ years of experience working in the BPO industry and in a management position.
Strong leadership and management skills, with the ability to motivate and develop a team.
Excellent communication and interpersonal skills, with the ability to interact effectively with team members, clients, and colleagues at all levels.
Knowledge of the BPO industry and best practices.
Familiarity with working and supporting US business operations.
Proven ability to multitask and prioritize workload in a fast-paced environment.
Strong analytical and problem-solving skills, with a keen attention to detail.

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Highland Park Lapidary recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

BENEFITS
• Health insurance
• Dental Insurance
• Professional development assistance
• Paid leaves
• 13th-month pay

Think you’re a good fit? Please complete the job application form: Click to view/3lmLSVh