GoHighLevel Support Team

**All applicants must submit resume AND voice or video recording**

High I.Q. is a tech company operating in the real estate industry. We specialize in selling cutting-edge software and marketing services to individual real estate agents and teams. We are seeking a highly motivated Client Care Specialist to join our team. This position offers a full-time role with significant growth potential and regular pay raises for the right candidate.

Qualifications:
– Reliability: The candidate should be highly dependable to ensure consistent client care and support.
– Strong English Proficiency: Excellent English communication skills (verbal and written) are essential for effective client interactions.
– Significant Experience with Zapier
– Significant Experience with Go High Level Automations
– Experience Building AI Automations
– Experience with Clickup (or other task management systems
– Proficiency with Google Calendar and Zoom
– Experience with Freshdesk, Zendesk, or comparable programs
– Willingness to Learn in a Fast-Paced Environment: Adaptability and a willingness to learn are crucial in a tech company, as the industry is constantly evolving.

Responsibilities:
Your primary responsibility will be to assist our Onboarding Manager in helping our clients adopt and implement the High IQ (GoHighLevel) platform and AI within the first 30 days. You’ll also be responsible for the following:

– Client Support: Provide exceptional client support through various communication channels, including email, chat, and Zoom (if needed), to address inquiries, troubleshoot issues, and ensure client satisfaction.

– Technical Assistance: Assist clients in setting up and using the company’s software and marketing services, offering guidance and troubleshooting assistance as needed.

– Automation and CRM Management: Utilize Zapier and other tools to automate processes and manage client data efficiently within Go High Level and their existing CRM.

– Task Management: Maintain organized task lists using Clickup ensuring that client requests and internal tasks are prioritized and completed in a timely manner.

– Ticketing System Management: Handle client inquiries and support tickets Freshdesk. Ensure tickets are resolved promptly and professionally.

– Client Engagement: Proactively engage with clients to gather feedback, understand their needs, and identify opportunities for upselling additional services or software features.

– Documentation: Maintain detailed records of client interactions, issues, and resolutions.

– Continuous Learning: Stay up-to-date with the company’s software and services, as well as industry trends, to provide informed and up-to-date assistance to clients.

– Collaboration: Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless client experience and resolve complex issues.

– Reporting: Generate regular reports on client inquiries, support ticket trends, and client feedback for management review.

– Adaptability: Quickly adapt to changes in technology, software updates, and company processes, maintaining a high level of proficiency in relevant tools and systems.

**PLEASE SUBMIT BOTH YOUR RESUME AND VOICE/VIDEO INTRODUCTION**