Graphic Designer / Customer Care

Open Position: Virtual Customer Care / Designer
Job Type: Full-time
Work location: Remote
Working hours: Monday – Friday, 9:00 a.m. – 5:30 p.m CST

PRIMARY RESPONSIBILITIES
– Assist customers to create digital printing artwork files as required. (Comprehensive on-the-job training will be provided.)
– Check Artwork file quality, correct issues, and provide proofs to customers.
– Follow up with sales leads and provide solutions for inquiries.
– Answer incoming phone calls, online chat, and email inquiries.
– Monitor turnaround time, resolve product or service problems in a timely manner, identify and resolve customer satisfaction issues.
– Create templates, images, and videos for website, promotion, or social media use.

OTHER RESPONSIBILITIES
– Help to update website images and social media content.
– Assist with other seasonal tasks as assigned by management.
– Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs
– Adhere to all company policies and procedures.

THE POSITION
– This position is full-time: We are looking for candidates to work and grow with us.
– You will work in a fast-paced environment and communicate directly with customers daily.
– Growth opportunities: You will work for a well-established and fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Lead Designer, Manager, and even Partner based on your job performance, capabilities, talents, and ambitions.

JOB PERKS:
* Friendly and creative co-workers
* Job stability w/ great opportunities for growth
* Competitive salary
* Quarterly bonuses
* Ongoing education and training

EXPERIENCE REQUIREMENTS
– Must have a positive, “can-do” attitude, eager to learn and grow.
– Must be highly organized, a strong multi-tasker, and have great attention to detail.

– Adobe Photoshop, Illustrator, and Google Suite skills are required.

– Can multi-task and perform well in a fast-paced office environment.
– 1-2 years of customer service, or other customer-facing experience is required.
– Experience in Trade Show Exhibits, Promotional Products, Events, Signs, Printing, Video Production, Marketing /Advertising, or Graphic Design is preferred.
– Sales, HTML, CSS, and Video Editing skills are a big plus
– Speaking Spanish is a plus.

TYPICAL PHYSICAL DEMANDS
1. Sitting or standing at a desk for up to 8 hours a day
ABOUT US:
Lush Banners, a well-established and fast-growing custom trade show, and display solutions eCommerce company, is seeking creative & caring candidates to join our team. We pride ourselves on our innovative industry position, customer-oriented culture, and growth-focused, open & honest work environment.
OUR CORE VALUES:
Customer first, always.
Passion for Creativity
Open & Honest
Excellence – Keep Improving 1% Everyday
Be Kind – Help First

We value our team members by their can-do attitude, talents, and contributions. The ideal candidate for this position has a passion for Graphic Design and takes customer experiences very seriously. We’re still small enough that you’ll make a huge difference, and creative enough to keep you challenged!
During the hiring process, please expect the following: background checks, aptitude and skills tests, personality tests, and drug tests as they are mandatory.
Lush Banners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.