Growing Hospitality Company Needs Dynamic Guest Service Agents!

** POSITION: Guest Services Agent**
We are looking to continue growing our Guest Services team. This individual will be on a team ensuring our high standards are met in both the timeliness and quality of responses to our guests, and to engage on our behalf with Airbnb as needed.

** ABOUT US **
We operate short-term rentals in the US, primarily on Airbnb, but some are also on VRBO and Click to view. We have grown tremendously over the past year and we are looking for high-value, high-performing individuals to grow with us.

They are responsible for answering potential guest inquiries, approving booking requests, assisting guests with arrival, reminding guests of departure, assisting guests with the “operation” of the house they are staying in (such as where to find certain items, etc), interfacing with the housekeeping team for housekeeping issues, and the repair team for repair and maintenance issues.

**REQUIREMENTS**
If you do not currently meet all of the following requirements, please wait to apply until you do.

– this position must be the only position you working in so there is no divided focus
– ability to understand and internalize company information
– ability to think through *all steps* of a problem and solution
– ability to consume and internalize our company information for policies and procedures
– backup generator / alternate power plan
– secondary internet in place
– self-starter and self-motivated
– create plans and act upon them to address problems
– communicate with guests in very positive and upbeat manner
– communicate with the rest of our team in a professional, clear manner
– an eye for detail to ensure standards are met

Growth:
Once a quarter (every three months, roughly), we will re-evaluate your role and provide a clear path to future growth as available. There are numerous avenues to growth, both in terms of experience, leadership, and pay raises.

**Training**
Roughly two weeks of training with our Guest Services Manager and internal management team learning our tools, our process, our tone with guests, and general operations; followed by role-playing and shadowing of an experienced Guest Services team member.

We Use:
It is *not* vital that you know these platforms, as we conduct training for them all with you.

Airtable as a database for information about all units, as well as policies, procedures, and contact details for the team.
Discord for communication; it is segmented by unit group for clarity.
Grasshopper for SMS and phone calls to guests, maintenance, housekeeping, and the team
Hospitable for messaging, automation, and housekeeping automated scheduling; this may change to hostaway in the future
Airbnb, VRBO, Click to view are our primary channels.

**Payroll Bond**
GSA will receive $500 per month starting during training, with $100 per month being retained as a bond. After 6 months, the bond will be released.