We are seeking a reliable and enthusiastic Guest Communication Specialist to join our team at Alpine Stays. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests through phone calls, text messages, and messaging apps. If you are a polite and hospitable individual with excellent communication skills in English, we would love to hear from you.
Responsibilities:
Guest Communication: Respond promptly to guest inquiries, requests, and concerns via phone, text, and messaging apps.
Provide Information: Offer detailed information about our vacation homes, amenities, and local attractions to assist guests in making informed decisions.
Booking Assistance: Assist guests with the booking process, including availability checks, rates, and reservation confirmations.
Pre-Stay Support: Coordinate pre-stay arrangements, including check-in instructions, key exchanges, and any special requests.
Problem Resolution: Address and resolve guest issues or complaints in a professional and timely manner.
Post-Stay Follow-up: Gather feedback from guests to ensure their satisfaction and make improvements if necessary.
Maintain Guest Records: Keep detailed records of guest interactions and transactions.
Team Collaboration: Work closely with our property management and housekeeping teams to ensure a seamless guest experience.
Qualifications:
Exceptional verbal and written communication skills in English.
Polite and hospitable demeanor with a genuine passion for delivering outstanding guest service.
Reliable and punctual with strong attention to detail.
Ability to multitask and handle inquiries efficiently.
Proficiency in using communication tools and apps.
Previous experience in the hospitality industry or customer service is a plus.
Knowledge of the local area and attractions is an advantage.
How to Apply:
If you are a motivated and guest-oriented individual who meets the qualifications listed above, we invite you to apply by sending us a message, with a link to your resume and a link of your voice recording through /, not exceeding 1 minute and 30 seconds, introducing yourself, related past experience(s), and why we should have you as part of our team..
Benefits:
Competitive compensation
Opportunity to work in a dynamic and growing vacation home business
Training and professional development opportunities
A supportive and friendly team environment
We look forward to welcoming a Guest Communication Specialist who will contribute to our mission of providing memorable experiences to our valued guests.
APPLY FOR THIS JOB:
Company: Alpine Investments
Name: Alpine Team
Email: