GUEST COMMUNICATIONS ASSISTANT

JOIN US! WORK FROM HOME AS A GUEST COMMUNICATIONS EXPERT!
Our company was founded in 2017 with the focus to become a leading property management agent within the hospitality industry in Nottingham. Over the last 6 years we have grown to a portfolio of over 200 properties with a geographical footprint across the East Midlands. We pride ourselves on setting the standard for comfort, convenience, and style and have accreditation from Quality Tourism, STAA, I-Prac and QAC. As a fast growing industry leader we are focused on expanding our footprint nationwide.
We’re not just a team; we’re a force of innovation. Your ideas matter here, and we foster an environment where creativity thrives. Be part of a company that values individual contributions and believes in turning unique talents into extraordinary outcomes.
We are looking for a dedicated and self-driven individual to join our remote based team as a Guest Communications Expert.
RESPONSIBILITIES:
-Provide general guest support over the phone, text, and email.
-Handle payments for bookings, extensions, etc.
-Assist Team Leads and Managers.
-Manage booking platform calendars (Airbnb, Click to view, Expedia, etc).
-Update maintenance and cleaning teams about issues or extra work.
-Carry out administrative tasks as needed.
-Assist in resolving guest-related issues and customer complaints.
-Up-sell stays (no cold calling).
-Meet KPIs set by management.
QUALIFICATIONS:
-Excellent English communication (verbal and written).
-Knowledge of OTA’s (Airbnb, Click to view, Expedia, etc).
-BPO, Contact Center, or VA experience.
-Serviced Accommodations / Short Term Rentals experience is a must
-Self-management skills.
-Exceptional customer service skills.
-Resourceful and creative problem-solver.
-Knowledge of various software/apps a plus (Tokeet, Slack, Trello, Google Apps, etc).
-Organized and detail-oriented with a record of accuracy.
-Confident, self-motivated, and positive.
-A passion for learning and self-improvement.
-A team player.
-Responsible, able to take on challenges, and clarify requirements.
-Experience in sales and the hospitality/luxury industry is a bonus
TECH REQUIREMENTS:
-Wired internet with min. 10mbps speed, fibre preferred.
-PC/Laptop with Windows 10/Latest MAC OS.
-Processor: Min i3/Ryzen3 and higher.
-8gb RAM minimum.
-Noise-cancelling headset.
-Android or IOS mobile phone for mobile apps.
AVAILABLE SHIFTS CURRENTLY:
-Morning Shift: 8am to 4pm UK time
-Mid-Shift: 4pm to 12am UK time
-Rotational or shifting schedules possible / as required
PERKS:
-Permanent work from home.
-Competitive salary.
-Bi-weekly pay.
FAST-TRACK YOUR MARKETING/BUSINESS CAREER IN THE LUXURY HOSPITALITY INDUSTRY!
Learn essential communication and negotiation skills and grow with us! We provide training and opportunities for advancement and growth within the company.
BONUSES & INCENTIVES:
-Performance bonuses.
-Yearly bonus.
-Performance-based pay increase.
COMPANY:
Prim Short Stays is a professional business specialising in serviced apartments, serving clients in the luxury, lifestyle, and hospitality sectors. As we expand our managed properties, we’re building a friendly, relaxed, and professional team.
Don’t wait, apply now and join us in our success! CV = anne at prim short stays co m