JOIN US! WORK FROM HOME AS A GUEST COMMUNICATIONS EXPERT!
Prim Short Stays is a thriving start-up based in Nottingham and operating in the luxury niche market, looking for dedicated and self-driven individuals to join our Philippine home-based team as Guest Communications Experts.
RESPONSIBILITIES:
-Provide general guest support over the phone, text, and email.
-Handle payments for bookings, extensions, etc.
-Assist Team Leads and Managers.
-Manage booking platform calendars (Airbnb, , Expedia, etc).
-Update maintenance and cleaning teams about issues or extra work.
-Carry out administrative tasks as needed.
-Assist in resolving guest-related issues and customer complaints.
-Up-sell stays (no cold calling).
-Meet KPIs set by management.
QUALIFICATIONS:
-Excellent English communication (verbal and written).
-Knowledge of OTA’s (Airbnb, , Expedia, etc).
-BPO, Contact Center, or VA experience.
-Serviced Accommodations or Travel and Hospitality experience is a must
-Self-management skills.
-Exceptional customer service skills.
-Resourceful and creative problem-solver.
-Knowledge of various software/apps a plus (Tokeet, Slack, Trello, Google Apps, etc).
-Organized and detail-oriented with a record of accuracy.
-Confident, self-motivated, and positive.
-A passion for learning and self-improvement.
-A team player.
-Responsible, able to take on challenges, and clarify requirements.
-Interest in sales and the hospitality/luxury industry.
TECH REQUIREMENTS:
-Wired internet with min. 10mbps speed, fibre preferred.
-PC/Laptop with Windows 10/Latest MAC OS.
-Processor: Min i3/Ryzen3 and higher.
-4gb RAM minimum.
-Noise-cancelling headset.
-Android or IOS mobile phone for mobile apps.
AVAILABLE SHIFTS CURRENTLY:
-Weekend shifts between 8am – 12am UK (4pm to 8am PH time)
-Additional Weekdays Mid Shift: 4pm-12am (12am-8am PH time)
-Rotational or shifting schedules possible / as required
PERKS:
-Permanent work from home.
-Competitive salary.
-Bi-weekly pay.
FAST-TRACK YOUR MARKETING/BUSINESS CAREER IN THE LUXURY HOSPITALITY INDUSTRY!
Learn essential communication and negotiation skills and grow with us! We provide training and opportunities for advancement and growth within the company.
BONUSES & INCENTIVES:
-Performance bonuses.
-Yearly bonus.
-Performance-based pay increase
COMPANY:
Prim Short Stays is a professional business specialising in serviced apartments, serving clients in the luxury, lifestyle, and hospitality sectors. As we expand our managed properties, we’re building a friendly, relaxed, and professional team.
Search us and look for the email address. Change the first part of the email to “jho” and submit your CV.
Don’t wait, apply now and join us in our success!
APPLY FOR THIS JOB:
Company:
Name: Jho Lachenal
Email: