GUEST COMMUNICATIONS ASSISTANT

JOIN US! WORK FROM HOME AS A GUEST COMMUNICATIONS EXPERT!
We’re a thriving start-up based in Nottingham and operating in the luxury niche market, looking for dedicated and self-driven individuals to join our Philippine home-based team as Guest Communications Experts.
RESPONSIBILITIES:
-Provide general guest support over the phone, text, and email.
-Handle payments for bookings, extensions, etc.
-Assist Team Leads and Managers.
-Manage booking platform calendars (Airbnb, Click to view, Expedia, etc).
-Update maintenance and cleaning teams about issues or extra work.
-Carry out administrative tasks as needed.
-Assist in resolving guest-related issues and customer complaints.
-Up-sell stays (no cold calling).
-Meet KPIs set by management.
QUALIFICATIONS:
-Excellent English communication (verbal and written).
-Knowledge of OTA’s (Airbnb, Click to view, Expedia, etc).
-BPO, Contact Center, or VA experience.
-Serviced Accommodations or Travel and Hospitality experience is a must
-Self-management skills.
-Exceptional customer service skills.
-Resourceful and creative problem-solver.
-Knowledge of various software/apps a plus (Tokeet, Slack, Trello, Google Apps, etc).
-Organized and detail-oriented with a record of accuracy.
-Confident, self-motivated, and positive.
-A passion for learning and self-improvement.
-A team player.
-Responsible, able to take on challenges, and clarify requirements.
-Interest in sales and the hospitality/luxury industry.
TECH REQUIREMENTS:
-Wired internet with min. 10mbps speed, fibre preferred.
-PC/Laptop with Windows 10/Latest MAC OS.
-Processor: Min i3/Ryzen3 and higher.
-4gb RAM minimum.
-Noise-cancelling headset.
-Android or IOS mobile phone for mobile apps.
AVAILABLE SHIFTS CURRENTLY:
-Weekend shifts between 8am – 12am UK (4pm to 8am PH time)
-Additional Weekdays Mid Shift: 4pm-12am (12am-8am PH time)
-Rotational or shifting schedules possible / as required
PERKS:
-Permanent work from home.
-Competitive salary.
-Bi-weekly pay.
FAST-TRACK YOUR MARKETING/BUSINESS CAREER IN THE LUXURY HOSPITALITY INDUSTRY!
Learn essential communication and negotiation skills and grow with us! We provide training and opportunities for advancement and growth within the company.
BONUSES & INCENTIVES:
-Performance bonuses.
-Yearly bonus.
-Performance-based pay increase
COMPANY:
Prim Short Stays is a professional business specialising in serviced apartments, serving clients in the luxury, lifestyle, and hospitality sectors. As we expand our managed properties, we’re building a friendly, relaxed, and professional team.
To apply for this role, please send your CV to jho @ primshortstays . com .
Don’t wait, apply now and join us in our success!