PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT MEET THE CRITERIA BELOW:
We are looking to recruit experienced and confident Guest / Customer Service Representatives who can work with in a growing UK short term Airbnb style property business
You must be able to work on UK hours starting with approx 4 hours a day and could increase
Hours to be worked: Monday to Saturday
UK Time: 10am to 2pm
Philippine Times : 6pm to 10pm
Rate: To be discussed – higher rates for the more experience you have in this field
If this is you, please send your CV and a voice clip of you pretending to speak to a guest to
Your role will be focused on:
• Upload properties onto airbnb / and other platforms and be able to optimise the listing
• Use platforms such as Pricelabs to update prices for the properties
• Liaising with guests upon check-in and ensuring they have everything for a hassle-free check-in and high customer experience
• Dealing with guest’s enquiries – whether they are looking to enquire about a property or their current booking
• Approve / refuse guests booking on platforms and check their previous reviews
• Keep all diaries up to date for properties so directors can check occupancy levels
• Liaise with guest after check out to see if we can get them to book again
• Diarise and work with cleaners to ensure the property is cleaned ready for the next guest
• Update platforms such as Airbnb and with listing to ensure we remain high in listings
The right candidate MUST have:
• Previous experience working with Airbnb / and other booking platforms
• Have knowledge of working with Uplisting listing platform
• Strong English both written and verbal, good communication skills are vital
• Be a team player and willing to work longer hours if necessary/cover other staffs work if they are off.
• Must be extremely organised and ability to respond quickly to tasks
• Call centre experience
• Work with Microsoft Teams, Google Sheets and Booking Platforms.
• Be confident dealing with customers and ensure they have a positive experience
Please only apply if you meet the above criteria.
APPLY FOR THIS JOB:
Company: Gloss
Name: Joy
Email: