Guest Experience Associate

Are you passionate about delivering exceptional guest experiences? Do you thrive in the dynamic world of hospitality, ensuring every guest’s stay is nothing short of extraordinary? If so, we invite you to join our team as a Guest Experience Associate!

We at Lavanda, specialise in providing services within the Short Term Rentals field, and we’re on the lookout for someone who can help us communicate with guests and potential guests for multiple properties that are listed on Airbnb and other similar platforms.
We pride ourselves on providing top-notch accommodations and exceptional guest service that goes beyond expectations.

The role will include :

-Communication: Maintain open and clear lines of communication with guests before, during, and after their stay to address any questions, concerns, or requests promptly and courteously.

-Vetting: Ensuring guests meet our standard verification process.

-Problem Resolution: Effectively handle any guest issues that may arise during their stay, working closely with the maintenance and housekeeping teams to swiftly resolve problems while maintaining a positive attitude.

-Assisting guests in finding additional things to make their stay pleasant, such as providing restaurant and activity recommendations;

-Getting in touch with different booking platforms to process certain requests.

Qualifications:

-Previous experience in the hospitality industry, such as hotels, resorts, or vacation rentals, is a must.
-Exceptional interpersonal and communication skills.
-Has initiative – Correctly anticipates the needs of the guest and takes action without first having to be asked.
-Resourceful – Finds ways over, around, or through obstacles. Rises to the occasion and pulls it all together when it matters most.
-Intelligent – A sharp, quick learner. Easily absorbs, retains, and applies new information.
-Excellent organizational skills and attention to detail.
-Ability to work with minimal supervision
-Ability to thrive in a fast-paced, ever-changing environment.
-Proficiency in using technology and property management software.

Benefits
-Competitive Salary at $ 4 USD per hour
-Paid Time Offs
-Performance incentives
-Opportunities for advancement

If you are a hospitality enthusiast who is committed to creating extraordinary guest experiences, we would love to hear from you! Attach your CV in your response together with a 1 minute video introduction with the subject line “Do or do not. There is no try.” and in the body, in no more than 2 lines, explain what Lavanda does and how you fit into the role. Lastly, answer this question “What is customer service?”

You’ll predominantly work through phone and/or through email and live chat features, so a strong working knowledge of the English language is essential. During downtime between guest enquiries, we’ll ask for assistance on other administrative tasks to help the company as required.

System Requirements:
-Internet speed of at least 25mbps (Both download and upload);
-Windows 8 or above, or Mac OS 10.11 or above;
-back-up power and internet
-Dedicated workspace free from distractions

We look forward to hearing from you!