Guest Experience Associate

Are you passionate about delivering exceptional guest experiences and thrive in the dynamic world of hospitality, ensuring every guest’s stay is nothing short of extraordinary? If so, we invite you to join our team as a Guest Experience Associate at Lavanda!

At Lavanda, we specialize in providing services within the Short Term Rentals field. We’re seeking an individual to effectively communicate with guests and potential guests across multiple properties listed on platforms like Airbnb. We take pride in delivering top-notch accommodations and exceptional guest service that exceeds expectations.

Responsibilities:

Communication: Maintain open and clear lines of communication with guests before, during, and after their stay to address questions, concerns, or requests promptly and courteously.

Vetting: Ensure guests meet our standard verification process.

Problem Resolution: Handle any guest issues during their stay, working closely with maintenance and housekeeping teams to swiftly resolve problems while maintaining a positive attitude.

Assistance: Provide guests with additional amenities and recommendations to enhance their stay, including restaurant and activity suggestions.

Platform Management: Coordinate with different booking platforms to process requests efficiently.

Qualifications:

Previous experience in the hospitality industry, such as hotels, resorts, or vacation rentals, is a must.

Exceptional interpersonal and communication skills.

Initiative: Anticipate guest needs and take action proactively.

Resourcefulness: Find solutions to obstacles and excel under pressure.

Intelligence: Quick learner with the ability to apply new information effectively.

Excellent organizational skills and attention to detail.

Ability to work with minimal supervision in a fast-paced environment.

Proficiency in using technology and property management software.

Benefits:

Competitive Salary at $4.00 USD per hour with opportunities to earn more.

Paid Time Offs

Performance incentives

Opportunities for advancement

If you are committed to creating extraordinary guest experiences and possess the necessary qualifications, we would love to hear from you! Please attach your CV along with a 1-minute video introduction with the subject line “Do or do not. There is no try.” In the body, briefly explain what Lavanda does and how you fit into the role. Lastly, answer the question, “What is customer service?”

You’ll predominantly work through phone, email, and live chat, so proficiency in English is essential. During downtime between guest inquiries, assistance with other administrative tasks may be required.

System Requirements:

Internet speed of at least 50mbps (Both download and upload)

Windows 8 or above, or Mac OS 10.11 or above

Backup power and internet

Dedicated workspace free from distractions

We look forward to receiving your application!