Guest Experience Associate

We’re on the hunt for a dynamic Customer Service Assistant who can bring passion, energy and vision to our team for the next four months.

We at Lavanda, specialise in providing services within the Short Term Rentals field, and we’re on the lookout for someone who can help us communicate with guests and potential guests for multiple properties that are listed on Airbnb and other similar platforms.

The role will include:
– Answering all enquiries, through phone or emails from guests wanting to better understand our properties;
– Ensuring guest meets our standard vetting process;
– Helping guests throughout their stay with any questions they might have about our properties;
– Raising issues in our properties to other areas of the operations team to ensure that our guests have an exceptional stay;
– Assisting guests in finding additional things to make their stay pleasant, such as providing restaurant and activity recommendations;
– Getting in touch with different booking platforms to process certain requests.

If you think this is a good fit for you, attach your CV in your response with the subject line “You must push the world harder than it pushes back.” and in the body, in no more than 2 lines, explain what Lavanda does and how you fit into the role. Lastly, answer this question “What is customer service?”

You’ll predominantly work through phone and/or through email and live chat features, so a strong working knowledge of the English language is essential. During downtime between guest enquiries, we’ll ask for assistance on other administrative tasks to help the company as required.

Our ideal candidate is someone who:
– has a passion for providing exceptional customer service (at least 2 year experience)
– has experience in both email/chat and phone correspondence with guests or customers
– is a quick thinker
– can work flexible hours
– has the ability to work remotely and
– is comfortable using new technologies

Please highlight if you have any previous experience within the short-term rental market, property or hospitality industry. Whilst this is not essential, it is desired.

System Requirements:
Internet speed of at least 15mbps (Both download and upload);
Windows 8 or above, or Mac OS 10.11 or above;
back-up power and internet

We look forward to hearing from you!