Guest Experience Call Representative (Weekend Shift)

Job Description

We are a property management company that manages vacation rentals for East Tennessee property owners. Before getting into the details of the job, here are a few things you should know about our company:

1. We care about every employee equally. Whether you’ve worked with us for one year or one day, we express the same level of care to all of our employees.

2. We don’t want anyone to burn out. While we are currently growing at an exponential rate, we are always seeking ways to make our operations run more efficiently so that work is easier and fun as opposed to hard and stressful.

3. We don’t want to view employees as only employees. We are friends here at Haven, and we support each other not only professionally but personally. We want to know what’s going on in your life and how we can be supportive.

4. We aim to bless. We want to bless everyone on our team in any way that we possibly can.

This video from our owner will explain more about our company: Click to view/share/bf41b0b31dfe4b8dbd00e13e986ff5f0

Should you be hired, here is what you would do on our rapidly-growing team:

-Answering calls from tenants or guests at our properties
-Using our Property Management Software (Hostaway) to onboard new properties and manage existing ones
-Working within Airbnb, VRBO, Click to view, Pricelabs, DACK, VR Scheduler, Clickup, & Slack
-Handling day-to-day tasks, such as calls, emails, listing setup, maintenance/repairs management etc.
-Communicating with contractors and staff to ensure they are hitting deadlines
-Making project decisions based on our company’s goals and mission

Minimum Requirements
-You must have 15 Mbps download speed or faster Internet connection.
-You must have at least 8 gigs of RAM on your computer.
-Airbnb or Property Management is necessary.
-You must be fluent in written and spoken English. This will be one of the most important requirements for this position. (PLEASE DO NOT APPLY IF YOU ARE NOT FLUENT IN WRITTEN AND SPOKEN ENGLISH)

You can expect to be working EST hours (Thursday to Sunday), and we need you to be flexible on your availability. Starting salary will be $700/month and will increase based on performance.

Below is a link to our application THAT YOU MUST FILL OUT. DO NOT ATTEMPT TO CONTACT WITHOUT FILLING OUT THE APPLICATION BELOW.

Click to view/30988835/f/xhph3-5767/U9T5PWF0ZI1B35JYRX

Here’s our description of the ideal person for this job:
You are a person who cares about the following details, wants to be a part of a team, is dependable, teachable, and is comfortable with change. We also want someone who will fit our culture — we are a team of people who love what we do, love working with each other, care about each other, and have fun doing it!