Guest Experience & Operations Coordinator

Company Description:
Papa Behr Properties is a leading Airbnb property management company based in Colorado, specializing in providing exceptional short-term rental experiences for guests. We are dedicated to delivering outstanding hospitality and ensuring our guests have memorable stays.

Job Description:
We are seeking a versatile and detail-oriented Guest Experience and Operations Coordinator to join our team. This role is pivotal in ensuring that guests receive exceptional hospitality while also effectively managing operational aspects of our properties. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.

Responsibilities:
Guest Experience Management:

-Communicate promptly and professionally with guests before, during, and after their stay to ensure a seamless experience.
-Respond to guest inquiries, requests, and concerns in a timely and courteous manner, utilizing both phone and email communication channels.
-Proactively identify opportunities to enhance the guest experience and suggest improvements to property amenities and services.

Operational Coordination:

-Coordinate with cleaning staff, maintenance personnel, hot tub service providers, and other vendors to ensure properties are prepared and well-maintained for guest arrivals.
-Monitor property listings and update availability calendars as needed.
-Assist with scheduling and coordinating tasks to ensure smooth operations, including managing employee schedules and coordinating with external service providers.
-Support inventory management and ordering supplies as needed. If you apply for this role, submit the word “Albatross” in your message / application. If you do not submit that word, you will not be considered for the role.

The right candidate will also be flexible and open to varying other tasks that will ebb and flow with the nature of the business.

Qualifications:

-2 years of minimum experience in hospitality, customer service, or property management.
-College degree
-Excellent written and verbal communication skills, with a friendly and professional demeanor.
-Strong organizational skills and the ability to multitask in a fast-paced environment.
-Proficiency in using communication tools such as email, messaging apps, and property management software.
-Ability to work independently and collaboratively as part of a team.
-Flexibility to work evenings, weekends, and holidays as needed.

Hours:
Shift Options are as follows.
Morning Shift: 7:00 am MST to 3:00 pm MST
Afternoon Shift: 3:00 pm MST to 11:00 pm MST

Bonus:
-Please respond with which shift you would like, morning or afternoon
-Please respond with a statement indicating you are in fact open to working on weekends and holidays.
-Please Submit a copy of your resume