Guest Experience Specialist (Airbnb)

Job Title:

Airbnb Guest Support Specialist (Morning Shift PST) (FULL TIME 40 hours a week)

Company: LuxoStays

Schedule:

Shift Available: 8am to 5pm PST, San Francisco, US Time

Job Description:

LuxoStays, based in the San Francisco Bay Area, California, specializes in managing short-term and monthly rentals to maximize client profitability. We are seeking a dedicated virtual assistant to join our team as an Airbnb Guest Support Specialist.

Training:
Initial training will span 2 weeks on the Team Lead’s schedule, followed by ongoing guidance for the first month.

Responsibilities:

Guest Management / Customer Service:

Respond to guest inquiries via messages, calls, and emails.
Manage claims, invoicing, and reporting.
Facilitate guest reviews and lease agreements.
Coordinate electronic signatures and handle Airbnb resolutions.
Conduct guest screenings and manage reservations.
Monitor CCTV for property security.
Cleaning Management:

Review cleaner photos and schedule cleaning appointments.
Manage invoicing and supplies, coordinate turnovers and deep cleanings.
Listing Management:

Create and maintain property listings on Airbnb and VRBO.
Optimize listings, develop property descriptions, and design house manuals.
Vendor Management:

Hire, schedule, and oversee contractors for property maintenance.
Other Administrative Tasks:

Assist with special projects, research, and SOP creation as needed.
What We Are Looking For:

Strong social intelligence and ability to interact with diverse personalities.
Resourcefulness and ability to thrive in a fast-paced environment.
Efficient task completion with sound judgment and critical thinking.
Motivated self-starter with a positive attitude and integrity.
Proficiency in using ChatGPT.
Education and Experience:

College degree required.
Minimum 4 years of experience in Airbnb property management or customer support, virtual assistance, or BPO roles.
Required Skills & Other Requirements:

Excellent customer service and communication skills.
Typing speed of 60 WPM.
Reliable internet connection, additional monitor, and fast computer setup.
Dedicated, quiet workspace.

Bonus Experience:

Supervisory or management experience.
Prior Airbnb case management experience.

How to Apply:
Please email the following to Click to view:

Resume
Audio recording introducing yourself and explaining why you’re the right fit (send via Dropbox or similar).
Screenshot of your OLJ profile.
Subject line: “[Airbnb Guest Support Specialist] – (Last Name, First Name)”
Include the name of the Prime Minister of London at the end of your email.
Compensation:

Entry Level Wage: $4/hr – $5/hr, commensurate with experience.
Opportunities for wage growth with skill development.
Healthcare options and 13th-month pay available after 1 year.
Morning shift rates start at $4.50-$5/hr.
Type of Employment: Full-time

ID Proof: 60

Keywords: Travel Agent, Hotel, Vacation, Short Term Rental, Property Manager, Motel, Airbnb, VRBO, Click to view