Guest Experience Specialist (Short Term Rental|Airbnb)

Guest Experience Specialist (Short-Term Rental Business)
Are you a hospitality enthusiast with a passion for creating exceptional guest experiences? Do you want to be part of a team that values professionalism and excellence in the Short-Term Rental industry? If so, we have an exciting opportunity for you! We seek a dedicated and experienced Guest Experience Specialist to join our team and ensure our valued guests have a wonderful stay in our properties.
Position: Guest Experience Specialist (Short-Term Rental Business)
Role Overview:
As a Guest Experience Specialist, you will play a key role in providing top-notch support and assistance to our guests throughout their stay. Your strong communication and customer service skills will be essential in delivering our guests a positive and welcoming experience. Utilizing your property management tools and problem-solving expertise, you will efficiently manage bookings and address guest concerns to ensure a seamless and enjoyable stay.
Responsibilities:
• Interact professionally with guests and team members, providing clear and helpful information.
• Deliver excellent customer service, meeting guest needs and ensuring a positive guest experience.
• Utilize property management tools (PMS, OTA, etc.) efficiently to manage bookings, pricing, availability, and property details.
• Address guest concerns with problem-solving abilities, ensuring a smooth and enjoyable stay for our guests.
• Collaborate with the team, sharing insights and guiding to maintain a supportive work environment.
• Manage multiple guest inquiries and tasks efficiently with strong organizational skills.
• Respond promptly to guest inquiries and concerns during and outside business hours.
• Demonstrate adaptability in handling unexpected situations and changing guest needs professionally.
• Utilize technical proficiency in various software tools for task management and guest safety.
• Showcase Short Term Rental expertise and attention to detail in property listing information.
Skills Needed:
• Proven experience in the Short-Term Rental industry, with a focus on guest services and experience.
• Strong verbal and written communication skills to interact effectively with guests and team members.
• Exceptional customer service skills and a commitment to creating positive guest experiences.
• Proficiency in using property management tools such as PMS, OTA, and Dynamic Pricing Tools.
• Strong problem-solving abilities and attention to detail to ensure guest satisfaction and smooth operations.
• Demonstrated organizational skills to manage multiple tasks efficiently and meet deadlines.
• Collaborative team player who can work with and mentor new team members.
• Adaptability to handle changing guest needs and unexpected situations professionally.
• Technical proficiency in using various software tools for task management and guest safety.
• A positive attitude and a commitment to delivering excellent guest experiences.
Minimum Requirements
1. Experience:
– At least one year of experience in handling Short-Term Rental business, dealing with clients and guests in the hospitality industry or a similar customer service-oriented file
2. Communication Skills:
– Strong verbal and written communication skills to professionally interact with clients and guests, providing clear and helpful information.
3. Customer Service:
– Demonstrated ability to deliver excellent customer service, meet client and guest needs, and ensure a positive experience.
4. Property Management Tools:
– Proficiency in efficiently utilizing property management tools (PMS, OTA, etc.) to manage bookings, pricing, availability, and property details for clients and guests.
5. Problem-Solving Skills:
– Strong problem-solving abilities to address client and guest concerns, ensuring a smooth and enjoyable stay for all.
6. Team Player:
– Ability to collaborate with the team, share insights, and provide guidance to maintain a supportive work environment for handling clients and guests.
7. Organizational Skills:
– Efficiently manage multiple client and guest inquiries and tasks with strong organizational skills.
8. Responsiveness:
– Promptly respond to client and guest inquiries and concerns during and outside business hours.
9. Adaptability:
– Demonstrate adaptability in handling unexpected situations and changing needs of both clients and guests professionally.
10. Technical Proficiency:
– Proficient in using various software tools for task management, client communication, and guest safety.
11. Attention to Detail:
– Showcase Short-Term Rental expertise and attention to detail in property listing information, catering to clients and guests.
System Requirements:
1. CPU:
– For PC: At least an Intel Core i3 processor or an AMD Ryzen 3 processor.
– For Mac: A compatible Mac device with sufficient processing power.
2. Operating System:
– For PC: Windows 10 up to the latest version.
– For Mac: macOS Catalina up to the latest version.
3. RAM:
– A minimum of 8 GB RAM for smooth multitasking and optimal application performance.
4. Internet Requirements:
– A stable internet connection with a minimum download and upload speed of 15 Mbps to efficiently handle video conferencing, file transfers, and other online tasks.
– A secondary internet connection with a different service provider should be available to ensure uninterrupted connectivity in case of primary connection failure.
5. Webcam and Headset:
– A functional webcam and a good-quality headset with a noise-canceling microphone are essential for video conferencing, virtual meetings, and clear communication during online calls, minimizing background noise disturbances.
6. Power Backup:
– A reliable uninterruptible power supply (UPS) or backup generator should be in place to prevent work disruptions during power outages.
How to Apply:
If you believe you are the best talent for this role, we encourage you to take these steps:
1. Send us your updated resume, highlighting your relevant experience in the Short-Term Rental industry and guest services, to Click to view.
2. Create a 3-minute video introducing yourself and explaining why you are the best fit for this position. Share your hospitality passion, problem-solving abilities, and what makes you stand out as a Guest Experience Specialist.
3. Attach the video to your email along with your resume.
We look forward to receiving your application and getting to know you better! Thank you for considering this exciting opportunity with us!