About Us: BnBerry is a fast-paced, high-growth organization in the TravelTech industry, dedicated to creating cutting-edge tools for Hotels and Resorts to maximize revenue through new online markets. As a leader in the industry, we pride ourselves on innovation, excellence, and delivering unparalleled solutions to our clients.
At BnBerry, we believe in the power of a strong team, and we are currently seeking a Remote Customer Service Agent to join us in providing exceptional customer support. Our dynamic work environment encourages creativity and collaboration, fostering a culture where every team member plays a crucial role in our success.
Job Overview: As a Remote Customer Service Agent at BnBerry, you will be an integral part of our commitment to delivering outstanding customer experiences. We are looking for individuals with perfect written and spoken English, a proven track record in customer service within a US-based company, and a strong preference for those with previous experience in the travel tech and hospitality field.
Responsibilities:
Respond to guest inquiries, phone calls, and messages in a professional and courteous manner.
Resolve guest issues promptly and efficiently, ensuring the highest level of satisfaction.
Maintain a deep understanding of our TravelTech products/services to provide accurate information and assistance.
Collaborate with cross-functional teams to address complex guest concerns and contribute to the enhancement of the overall guest experience.
Utilize various communication channels, including email, chat, and phone, to interact with guests and address their needs.
Document and escalate unresolved issues to the appropriate departments for further investigation.
Requirements:
Perfect written and spoken English.
Proven experience as a Customer Support Specialist for a US-based company (preference for Hospitality comp. ex Airbnb, Vrbo;)
Strong communication and interpersonal skills.
Ability to adapt to flexible work schedules, including evenings and weekends.
Familiarity with customer support tools and systems.
Previous experience in the travel tech and hospitality field is a significant plus.
Benefits:
Competitive salary and performance-based incentives.
Work from the comfort of your own home.
Professional development opportunities.
Collaborative and inclusive team culture.
Application Process:
We welcome applications from candidates who meet the above criteria for this vital role in our team. Please review the requirements carefully before applying and have your CV sent to:
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Name: Tiago Vieira
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